Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Caleb Hanneybel

Cooranbong

Summary

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Leader

Probe Group
11.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Assisted the Workforce Management team with Scheduling, Reports, Monitoring the Queue and Service Level of the Centre.

Customer Service Representative

Probe Group
07.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

The Salvation army family Store
01.2016 - 01.2018
  • Retail experience, customer service
  • Administration duties, telephone operations, cash handling, sorting donations
  • Balance of daily takings, banking duties, general cleaning duties, display donations
  • Truck off sider – pick up and delivery donations

Education

Certificate III - Business Administration

Novaskill, Broadmeadow
01.2016

High School Graduation Certificate - undefined

Morisset High School
01.2015

Skills

  • Teamwork and collaboration
  • Effective problem resolution
  • Strong attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Coaching and mentoring
  • Goal setting
  • Overseeing daily activities
  • Team building
  • Flexible schedule
  • Relationship building

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of up to 20 staff members.
  • Ran the Coles Online Best Buys Campaign handling all major Customer Escalations as well as day to day duties.

Certification

  • Intercept Training, Tuggerah
  • 2018: RSA & RCG Certificate
  • Aurora Training, Toronto
  • 2017: WH&S General Construction Induction Card
  • Certificate III in Workplace Health and Safety

Timeline

Team Leader

Probe Group
11.2021 - Current

Customer Service Representative

Probe Group
07.2021 - 11.2021

The Salvation army family Store
01.2016 - 01.2018

High School Graduation Certificate - undefined

Morisset High School

Certificate III - Business Administration

Novaskill, Broadmeadow

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Caleb Hanneybel