Caleb Hicks
Lisarow ,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Service Team Member
Coles Supermarket
09.2016 - 02.2020
- Displayed professionalism when interacting with customer, fellow team members and managers.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Service Supervisor
Coles Supermarket
02.2020 - 10.2021
- Responsible for the day to day runnings of customer service.
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
Duty Manager
Coles Supermarket
10.2021 - Current
- Responsible for the day to day function of the store of a night time.
- Being the number one point of call for all of the team of a night.
- Train employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Manage and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
Education
Higher School Certificate -
St. Peter's Catholic College
Tuggerah, NSW2020
Bachelor of Construction Management (Honours) -
The University of Newcastle
Newcastle, NSW2024
Skills
- Management Skills
- Team Development
- KPI Monitoring
- Manage Contracts
- Supply Chain Management
- Motivational Leadership
- Business Performance Improvement
- Assist Customers
- Staff Training
- Quality Standards
- Verbal and Written Communication
- Process Improvement
- Shift Scheduling
References
Leanne Crocker (Store Support Manager - 2nd incharge of Store)
- Personal Ph: 0418645751
- Work Ph: 43280000
Taysha Ryan (Former Coles Lisarow Customer Service Manager)
- Personal Ph: 0406644679
Steven Hopley (Former Deputy Principle St. Peters Catholic Collage Tuggerah)
- Reference letter attached.
Adam Beavis (Former Year Co-ordinator/Construction Teacher, St. Peters Catholic Collage Tuggerah)
- School Ph: 43529800
- Personal Ph: 0400305277
- Email: adam.beavis@dbb.catholic.edu.au
- Reference letter attached.
Timeline
Duty Manager
Coles Supermarket
10.2021 - Current
Service Supervisor
Coles Supermarket
02.2020 - 10.2021
Service Team Member
Coles Supermarket
09.2016 - 02.2020
Higher School Certificate -
St. Peter's Catholic College
Bachelor of Construction Management (Honours) -
The University of Newcastle
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