Summary
Overview
Work History
Education
Skills
Timeline
background-images
Caleb McClure

Caleb McClure

Seven Hills,NSW

Summary

Dynamic professional with a strong customer focus and proven problem-solving abilities, honed at Sydney Trains. Recognized for enhancing passenger experiences through proactive service and effective complaint handling. Skilled in time management and team collaboration, consistently achieving high standards in customer satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Customer Service Attendant

Sydney Trains
11.2022 - Current

• Demonstrated proactive crowd management skills during peak periods, ensuring a safe and orderly environment on train platforms.

• Delivered customer-centric service by addressing passenger inquiries, resolving ticketing issues, and providing accurate travel information.

• Accountable for facilitating boarding assistance to passengers with specific needs, including those using wheelchairs, electric scooters, and those with visual impairments, ensuring their comfort and safety.

• Enhanced the passenger experience through personalised support and attention, consistently driving positive results and contributing to a safer, more efficient public transport service.

Actor

Film & Television
06.2010 - 05.2023
  • Collaborated with directors and producers to interpret scripts and develop character portrayals.
  • Adapted performances based on feedback from rehearsals and auditions to enhance overall production quality.
  • Participated in promotional events and interviews, effectively representing projects to diverse audiences.
  • Engaged in intensive rehearsals, demonstrating commitment to continuous improvement of performance skills.
  • Utilized various acting techniques, including method acting and improvisation, to enrich character depth.
  • Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.

Roof Plumber

Authentic Metal Roofing
01.2018 - 10.2022

• Acquired hands-on skills in waterproofing and insulating roofs, ensuring structural integrity against harsh weather conditions.

• Collaborated effectively within a team environment at heights, prioritizing clear communication and strict adherence to safety protocols to complete jobs efficiently.

• Conducted thorough inspections to identify leaks and determine optimal repair procedures.

• Installed roofing, cladding, flashing, capping, and roof drainage systems to meet quality standards.

• Maintained a safe work environment by properly cleaning and disposing of excess materials, and consistently utilizing appropriate PPE.

• Demonstrated proficiency in the safe and effective use of power tools.

• Collaborated with team members to assess project needs and develop effective solutions for roofing installations.

Professional Car Detailer

Matt’s Mobile Car Detailing
07.2017 - 01.2018
  • Conducted thorough interior and exterior cleaning using specialized tools and cleaning products.
  • Applied wax and polish to enhance vehicle appearance and protect surfaces.
  • Managed customer requests for services, ensuring satisfaction through attention to detail.
  • Developed efficient workflows for detailing processes, improving turnaround times.
  • Trained new team members on safe product usage and effective detailing techniques.
  • Inspected vehicles for damage prior to service, documenting conditions for customer awareness.
  • Maintained inventory of detailing supplies, ensuring availability of necessary materials at all times.
  • Implemented quality control measures, consistently achieving high standards in vehicle presentation.

Pick Packer

Fresh Select
01.2017 - 06.2017
  • Accurately picked and packed items according to customer orders, ensuring quality standards were met.
  • Maintained cleanliness and organization of work area, adhering to safety protocols and regulations.
  • Collaborated with team members to streamline workflows and improve overall productivity in packing operations.
  • Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.

Education

Mental Health First Aid

MHFA
Sydney, NSW

Work Health And Safety

Pinnacle Training Centre
Sydney, NSW

Cert III Roof Plumbing

TAFE
Sydney, NSW

Skills

  • Customer focus
  • Complaint handling
  • Customer service
  • Problem-solving
  • Time management
  • Team collaboration
  • Critical thinking

Timeline

Customer Service Attendant

Sydney Trains
11.2022 - Current

Roof Plumber

Authentic Metal Roofing
01.2018 - 10.2022

Professional Car Detailer

Matt’s Mobile Car Detailing
07.2017 - 01.2018

Pick Packer

Fresh Select
01.2017 - 06.2017

Actor

Film & Television
06.2010 - 05.2023

Mental Health First Aid

MHFA

Work Health And Safety

Pinnacle Training Centre

Cert III Roof Plumbing

TAFE
Caleb McClure