Dynamic professional with a strong customer focus and proven problem-solving abilities, honed at Sydney Trains. Recognized for enhancing passenger experiences through proactive service and effective complaint handling. Skilled in time management and team collaboration, consistently achieving high standards in customer satisfaction and operational efficiency.
• Demonstrated proactive crowd management skills during peak periods, ensuring a safe and orderly environment on train platforms.
• Delivered customer-centric service by addressing passenger inquiries, resolving ticketing issues, and providing accurate travel information.
• Accountable for facilitating boarding assistance to passengers with specific needs, including those using wheelchairs, electric scooters, and those with visual impairments, ensuring their comfort and safety.
• Enhanced the passenger experience through personalised support and attention, consistently driving positive results and contributing to a safer, more efficient public transport service.
• Acquired hands-on skills in waterproofing and insulating roofs, ensuring structural integrity against harsh weather conditions.
• Collaborated effectively within a team environment at heights, prioritizing clear communication and strict adherence to safety protocols to complete jobs efficiently.
• Conducted thorough inspections to identify leaks and determine optimal repair procedures.
• Installed roofing, cladding, flashing, capping, and roof drainage systems to meet quality standards.
• Maintained a safe work environment by properly cleaning and disposing of excess materials, and consistently utilizing appropriate PPE.
• Demonstrated proficiency in the safe and effective use of power tools.
• Collaborated with team members to assess project needs and develop effective solutions for roofing installations.