Caleb Ratana

Contracted as an APS5 in a highly experienced and organised team, our work provides critical financial support to medical providers highly impacted by COVID-19. When joining this newly developed branch policy, procedure and training material would be regularly implemented and updated as our section developed. This meant that our work is held at a high standard, with expectations of high accuracy, independent learning and self management.

Other Responsibilities are as follows:

• Drafting and submitting official Assessment Summaries with precise detail and care
• Engaging with internal and external stakeholders.
• Documenting official records to a high standard of professionalism
• Managing caseload KPI exceptions as too remain effective within our team

Achievements in this role include;

• Member of various internal workgroup's

(ie. Resolution Team, Improvement Team and Training Materials Team)

• Designed and produced mock applications for training purposes(this would include making itemised invoices and scenarios for training new recruit's)
• Developed quizzes and crossword puzzles, specifically relating to the work we do

Contracted as an APS5 within this specialised team, there were many responsibilities and expectations that came with this role. Our misson was to ensure the safety of Australians intending on traveling overseas, we accomplished this by; investigating, locating and interviewing people of interest using complex systems and methods. As well as, applying and interpreting Legislation and Law pertaining to a high risk passport application.

Other Responsibilities are as follows:

• Drafting and submitting official Case Summaries with precise detail and care
• Engaging with internal and external stakeholders, providing comprehensive and complex outcomes
• Documenting official records to a high standard of professionalism
• Facilitating local and national meetings regarding our work
• Independent research of operational procedures
• Coordinating with overseas stakeholders (ie. Overseas Embassies, Foreign Consulates ect.)
• Engaging with outside government organizations (ie. the police, the Federal police, Federal and State based courts, Prisons ect.)
• Managing KPI expected caseloads as too remain effective within our team

Contracted as an APS4 in Compliance Assurance and Debt Division within the Federal Government, there were many responsibilities and expectations that came with the role. Our main responsibility was to investigate, audit and calculate outcomes using complex systems and methods. This included engagement with the customer, employers or other government agencies/or parties to obtain relevant documents for case accuracy.

Other Key Roles in Services Aus; AIR Immunisation Officer - Medicare, Australian Disaster Recovery - Centrelink, COVID-19 Disaster Recovery - Centrelink and Pandemic Disaster Recovery - Centrelink

Other responsibilities were as follows;

• Investigating, coding and calculation of customers record while navigating multiple government systems

• Provideing comprehensive explanations of the outcome

• Organizing and facilitating meetings regarding decisions that impact our work

• Decision making that impacts the lives of our Customers

• Independent research of operational procedures

• Inbound, Outbound calls and mail to our customers

• Daily KPI and Culture meetings

Achievements in this role include;

• Proficiency in all 5 relevant systems (ie. 98% accuracy or higher)

• Facilitating 'A day in the Life of a Compliance Officer' to new recruits.

• Designed and produced Team Logos; Black Bears & White Hawks

• Floor Walking/Coaching new staff

• Team of the Year 'Black Bears' (2019)

• Community Spirit 'Black Bears' (2020)

• Good Neighbor Award (2021)

• Carried out day-day-day duties accurately and efficiently.

Pareto Phone is a leading not-for-profit marketing agency that exists to raise funds for Australia's major charities including Greenpeace, Unicef and WWF via high-quality and expertly managed tele-fundraising campaigns. As a Fundraiser our role is to connect, fostering and develop lasting customer relationships with our clients. Utilising cold calling and warm contact methods I would display excellent sales ability and understanding of how to leverage negotiations.

Other responsibilities were as follows;

• Daily meetings centred around KPI's, targets and strategies

• Maintaining a high closure rate

• Researching and understanding the organisations we represent to strengthen sales strategies

• Develop call scripts for our clients to apply in the field

• Overcame objections using friendly, persuasive strategies.

Personal Achievements in this role include;

• Employee of the Month 'March 2017'

• Cultural Award Winner '2017'

• Top 5 Salesperson of the Year '2017'

• Auctioneer for in Office Monthly Auction