Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Projects
Languages
Timeline
Manager

Caleb Soon

Summary

Recently graduated with a Bachelor of Computer Science in University of Queensland majoring in Cyber Security and Machine Learning, served 2 years in the Singapore Armed Forces and a current holder of an Applied Chemistry diploma from Singapore Polytechnic. Passion for developing and computer science, hoping to gain entry level employment in the IT sector. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Specialist

Apple
08.2023 - Current
  • Keeping up to date with the latest technology in order to learn and educate customers on the plethora of Apple's products and features
  • Deliver great customer experiences through constant personal interaction, in any environment
  • Uncovering customers' needs and following through with meaningful solutions
  • Guiding customers through troubleshooting, advising, selling and setting up their new products
  • Using telecommunications platforms such as Vodafone, Optus and Telstra to connect customers to plans that best suit their needs.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Student Intern

UQ AI Collaboratory
08.2022 - 12.2022
  • Help build working prototype to be used in ICUs to help give doctors a AI-generated second opinion that relies on patient similarity
  • Research relevant literature and algorithms that aid the improvement of the service
  • Help create user friendly UI
  • Collaborate with other student interns to improve on current design
  • Improve on current literature published on this project
  • Handled writing meeting minutes within project team.

Patient Service Associate

Singapore General Hospital (SGH)
08.2020 - 02.2021
  • Applied administrative knowledge and courtesy to explain procedures and services to patients and their families
  • Facilitated communication between patients and various departments and staff
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Soldier

Singapore Armed Forces (SAF)
10.2018 - 08.2020
  • Handled administrative requirements, maintained records and submitted operational reports
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed and maintained courteous and effective working relationships especially with fellow servicemen as well as superior officers.

Laboratory Assistant

Singapore Polytechnic
04.2017 - 10.2017
  • Delivered clerical support by handling range of routine and special requirements
  • Laboratory testing, including brainstorming new chemicals and formulas
  • Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department
  • Filed reports, gathered information, and performed research.

Education

Diploma in Applied Chemistry With Pharmaceutical Science - Chemistry

Singapore Polytechnic
Singapore
02.2015 - 11.2017

Bachelor of Computer Science - Cyber Security & Machine Learning - Computer Science

University of Queensland
Queensland
02.2021 - 12.2023

Skills

  • Python (Created a 64-bit zombie video game)
  • Java (Created a program that kept track of ships docking onto a dock)
  • C (Created a program that sends and receives HTTP requests, familiar with GDB)
  • SQL (Oracle)
  • RStudio (ANOVA analysis)
  • Collaboration with other disciplines - Created an ambient interface that monitors and advises on the emotional stress levels of aged-care/hospice care patients alongside UI/UX developers
  • Vulnerability Assessment and Penetration Testing
  • Wrote a device driver that creates Direct Memory Access to the main memory on Linux

Extracurricular Activities

GPA of 6.2. UQ Global Connect Scholarship holder. Dean's Commendation Letter (2022). Student Mentor for EAIT (Engineering, Architecture and Information Technology) faculty.

Projects

Overseas Community Involvement Project, June 2016 University of Queensland Singapore Students' Society, 2021-2023

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Specialist

Apple
08.2023 - Current

Student Intern

UQ AI Collaboratory
08.2022 - 12.2022

Bachelor of Computer Science - Cyber Security & Machine Learning - Computer Science

University of Queensland
02.2021 - 12.2023

Patient Service Associate

Singapore General Hospital (SGH)
08.2020 - 02.2021

Soldier

Singapore Armed Forces (SAF)
10.2018 - 08.2020

Laboratory Assistant

Singapore Polytechnic
04.2017 - 10.2017

Diploma in Applied Chemistry With Pharmaceutical Science - Chemistry

Singapore Polytechnic
02.2015 - 11.2017

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