Calebe Gallardo Monteiro
Gold Coast,QLD
Summary
My customer service skills are remarkable. For the last 8 years, through my role as a salesman, hotel receptionist, waiter and managing all clients and employers of my own veterinary company, I have developed a genuine ability to build positive relationships with customers by providing them excellent service, creating a welcoming atmosphere and keeping the relationship for a long time. As a result, I can create authentic connections with all team members while maintaining an autonomous work environment as well.
I have gained a good experience working in the hospitality industry. I am confident that my experience has prepared me for further growth in the field.
I am also experienced with biological research and consulting skills, bringing analytical skills to provide accurate and insightful recommendations in vary situations and fields. Strong understanding of data analysis and scientific methodologies, ensuring reliable and impactful results.
Overview
9
9
years of professional experience
Work History
Guest Service Agent
Elaya Hotel
05.2024 - 09.2024
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Conducting and preparing breakfast service and properly setting tables.
- Refilling the buffet and preparing new food.
- Cleaning the kitchen according to HACCP standards.
- Managing and processing arrivals.
- Performing check in and check out at the reception
- Issuing invoices.
- Operating the telephone and handling inquires with efficiency and professionalism
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Salesperson
Tabacaria D´liz
01.2017 - 12.2017
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Organizing and preparing products inside the store and in stock.
- Handling money and using the computer sales system.
- Implemented effective sales strategies to maximize revenue generation.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
Salesperson
Decathlon
01.2016 - 07.2016
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Organizing and preparing products inside the store and in stock.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Biology Consultant
Calebefish Consultorias
01.2020 - Current
- Biology specialist on catch and release fishing arenas and competitions, preparing the water conditions and animals health.
- Developing innovative solutions for complex biological problems with fish, regarding nutrition, management and diseases.
- Presented research findings at clients, always looking for better solutions.
- Interviews and speeches for education purpose on vary online channels, podcasts and institutions.
Education
Bachelor of Science - Biology
UNICID
Paulínia, São Paulo, Brasil12-2020
Bachelor of Science - Veterinary Science
UFLA
Lavras, Minas Gerais, Brasil08-2017
Skills
- Critical thinking
- Collaborative teamwork
- Client relationship building
- Teaching and mentoring
- Public speaking
- Adaptability
- Innovative solutions
- Equipment maintenance
- Writing reports
- Animal handling
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Qualifications
RSA
Timeline
Guest Service Agent
Elaya Hotel
05.2024 - 09.2024
Biology Consultant
Calebefish Consultorias
01.2020 - Current
Salesperson
Tabacaria D´liz
01.2017 - 12.2017
Salesperson
Decathlon
01.2016 - 07.2016
Bachelor of Science - Biology
UNICID
Bachelor of Science - Veterinary Science
UFLA
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Nadine BakkenNadine Bakken
Banquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward HotelBanquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward Hotel
Beakal ChemedaBeakal Chemeda
Hotel Front Desk Agent at Architect Hotel, District Hotel, Eldon HotelHotel Front Desk Agent at Architect Hotel, District Hotel, Eldon Hotel