Toir Boorer
Brisbane,QLD
Summary
High-energy manager successful at building fast rapport with customers and team members alike. Supports a culture in which team members and customers feel at ease, as well as contributing new ideas that drive company growth. Committed to providing high-quality service for a superior guest experience. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Tattersall's Club
08.2023 - Current
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Coordinated larger events and gatherings.
- Directed and managed a team of 40+ staff members.
- Developed post-event reports to determine each event's effectiveness.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Directed and managed banquet functions for 300+ person events.
- Oversaw timelines and quality of food delivery at high-volume events.
- Coordinated florists, photographers, and musicians for events.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Bars Venue Manager
Sixteen Antlers & KG Bar, Pullman & Mercure
02.2023 - 08.2023
- Maximized cost-effectiveness by complying with budget, labour and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted with public relations by participating in community events, which helped to generate new business and patrons.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline the scope of positions for the organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Duty Manager
Grand Hotel
09.2022 - 01.2023
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
Initiated plans to improve customer relations, quality standards and service efficiency. - Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for the department and supported employees in meeting expectations.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provided service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information about reservations or requests.
- Supervised team of 15 across hotel reception, bar, bistro, gaming lounge and bottle shop and helped to resolve issues arising during shifts.
Bars Venue Manager
QUT Guild
02.2022 - 09.2022
- Evaluated and selected service providers and vendors according to customer requirements.
- Maximized cost-effectiveness by complying with budget, labour and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Multi-site management across all outlets and locations.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline the scope of positions for the organization.
- Managed administrative logistics of events planning, event booking and event promotions.
- Planned large-scale events such as uni parties, club conferences and meetings of up to 250 people.
- Managed event logistics and operations.
- Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Table Games Dealer
Treasury Casino And Hotel
07.2021 - 02.2022
- Maintained a fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Received and documented patrons' wagers before beginning games.
- Maintained a fast, smooth game pace by efficiently handling dice, chips, money and cards.
Bar Supervisor
The Beat Megaclub
01.2021 - 09.2021
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Trained all new bartenders and barbacks including support staff to facilitate seamless operation during trade.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Developed unique drink and cocktail offerings monthly as part of seasonal offerings.
Venue Manager
Dollhouse Showgirls (formerly Confidential Club)
06.2009 - 12.2020
- Built and strengthened long-lasting client relationships based on transparent and accurate price quotes and customer-centric terms for private and corporate events.
- Managed 45+ staff members and contractors.
Liaised with customers, contractors and sales team to better understand customer needs and recommend appropriate solutions. - Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Eased team transitions and new employee orientation through effective training and development.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Diploma - Hospitality Management
Sero Institute
Brisbane2019
Skills
- Facility oversight
- Event planning and management
- Employee scheduling and rostering
- Recruitment, training & development
- Inventory management
- Budgeting and forecasting
- Policies and Procedures Implementation
References
Talarah Dooley
Manager - Tattersall's Club
- 0402 022 101
Rachel Davin
C&E Sales Coordinator - Pullman & Mercure Brisbane
- 0417 615 145
Sushil Gordon
Director of Food & Beverage - Pullman & Mercure Brisbane
- 0438 595 901
Samuel Riley
Operations Managers - Beat Megaclub
- 0402 741 256
Certification
RMLV | Approved Managers (QLD) | RSA (QLD)
Timeline
Supervisor
Tattersall's Club
08.2023 - Current
Bars Venue Manager
Sixteen Antlers & KG Bar, Pullman & Mercure
02.2023 - 08.2023
Duty Manager
Grand Hotel
09.2022 - 01.2023
Bars Venue Manager
QUT Guild
02.2022 - 09.2022
Table Games Dealer
Treasury Casino And Hotel
07.2021 - 02.2022
Bar Supervisor
The Beat Megaclub
01.2021 - 09.2021
Venue Manager
Dollhouse Showgirls (formerly Confidential Club)
06.2009 - 12.2020
Diploma - Hospitality Management
Sero Institute
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