Caley Geary
Clyde North,Australia
Summary
Dynamic healthcare professional with a proven track record of meeting organizational objectives through strategic and organized practices. Exceptional ability to thrive under pressure while adapting to new challenges, enhancing the organization’s reputation. Passionate about fostering growth and development in others, dedicated to mentoring team members to help them reach their full potential. Committed to driving excellence and innovation within the healthcare sector.
Overview
18
18
years of professional experience
Work History
Executive Advisor, Specialist Operations and Coordination Operations (Acting)
Ambulance Victoria
09.2023 - Current
- Provide high-level advice and insights on organisational priorities, risks and opportunities
- Guide and support organisational reform, transformation initiatives and cultural change
- Provide advise on systems, processes and best practice models
- Build and maintain effective relationships across internal teams, government and external partners.
- Prepare high-quality reports, briefings and recommendations for executive and board-level decision-making
- Mentor and influence leaders across the organisation to align with strategic direction.
Referral Service Team Leader
Ambulance Victoria
08.2017 - Current
- Mentored and guided employees to foster completion of assigned duties.
- Built strong relationships with internal and external stakeholders through positive attitude and attentive response.
- Facilitated training for team members through daily coaching and regular performance appraisals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Positioned as go-to person for up to 130 staff members, troubleshooting complex administrative and rostering issues promptly.
- Initiated timely response to emails, voicemails, and written correspondence.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork, including working on the ambulance improvement plan for 2024-2028.
Regional Support Manager (Acting)
Ambulance Victoria
07.2025 - 09.2025
- Led regional operational strategies to enhance service delivery across multiple locations.
- Collaborated with cross-functional teams to implement process improvements and optimize resource allocation.
- Mentored and developed staff, promoting a culture of continuous learning and performance excellence.
- Analyzed data to identify trends, informing strategic decisions and improving service efficiency.
Senior Specialist Stakeholder Engagement
Ambulance Victoria
11.2024 - 07.2025
- Engaged with internal departments and external agencies to ensure AV and Specialist Operations and Communications was reflected accurately.
- Assisted departments with progression of the AV Enterprise Agreement Implementation
- Led initiatives to enhance operational efficiency between Ambulance Victoria and Triple Zero Victoria.
Executive Advisor, Clinical Operations (Acting)
Ambulance Victoria
12.2023 - 01.2024
- Advised executive leadership on trends, risks and performance
- Developed and implemented strategic initiatives to optimize organizational performance.
- Engaged with internal departments and external agencies to ensure AV and AV Clinical Operations was reflected accurately.
- Mentored junior staff in strategic planning and execution best practices.
- Worked with departments to monitored divisional risk and the completion of work plans.
- Reviewed staff-written materials and edited them for accuracy and brevity.
Director, Liaison Officer (Acting)
Ambulance Victoria
01.2023 - 08.2023
- Collaborated with internal stakeholders to support and aid implementation of improvement initiatives.
- Collaborated and engaged with internal departments and external agencies to ensure AV, Chief Operations Office and AV Operations representation is reflected.
- Created plans and communicated deadlines to complete projects on time.
- Monitored divisional risk and work plans.
- Reviewed staff-written materials and edited for content accuracy and brevity.
Operational Communications Advisor (Acting)
Ambulance Victoria
02.2022 - 11.2022
- Worked closely with internal stakeholders to help implement improvement initiatives and provide support.
- Collaborated and engaged with internal departments and external agencies to ensure representation of AV and Operational Communications.
- Created plans, communicated deadlines, and monitored divisional risk and work plans to ensure timely project completion.
- Represented the Directorate in working groups such as Fatigue incident reviews, Flexible Work Agreements and Upstander program.
Manager Triage Operations (Acting)
Ambulance Victoria
01.2022 - 02.2022
- Assisted in recruiting, hiring, and training of team members.
- Assisted in development and implementation of policies, procedures, and regulations for department operations.
- Collaborated with Internal and External stakeholders to implement alternative workforces during the pandemic.
- Supported and coached, appointed, and relieving, Team Leaders to lead and develop department staff.
Referral Service Triage Practitioner
Ambulance Victoria
12.2012 - 08.2019
- Providing secondary triage to callers to 000.
Ambulance Paramedic
Ambulance Victoria
01.2008 - 08.2019
- Providing high quality pre hospital care
Education
Williamson Leadership Program -
Leadership Victoria
Melbourne01.2022
Bachelor of Emergency Science - Paramedicine
Monash University
Frankston, VIC01.2008
Bachelor of Science - Clinical Science
Victoria University
Melbourne, VIC01.2002
Skills
- Analytical decision making
- Strong ethical standards
- Digital transformation
- Governance strategy
- Effective time management
- Effective relationship management
- Risk management assessment
- Collaborative strategic planning
- Document organization
- Collaborative stakeholder relations
Timeline
Regional Support Manager (Acting)
Ambulance Victoria
07.2025 - 09.2025
Senior Specialist Stakeholder Engagement
Ambulance Victoria
11.2024 - 07.2025
Executive Advisor, Clinical Operations (Acting)
Ambulance Victoria
12.2023 - 01.2024
Executive Advisor, Specialist Operations and Coordination Operations (Acting)
Ambulance Victoria
09.2023 - Current
Director, Liaison Officer (Acting)
Ambulance Victoria
01.2023 - 08.2023
Operational Communications Advisor (Acting)
Ambulance Victoria
02.2022 - 11.2022
Manager Triage Operations (Acting)
Ambulance Victoria
01.2022 - 02.2022
Referral Service Team Leader
Ambulance Victoria
08.2017 - Current
Referral Service Triage Practitioner
Ambulance Victoria
12.2012 - 08.2019
Ambulance Paramedic
Ambulance Victoria
01.2008 - 08.2019
Bachelor of Science - Clinical Science
Victoria University
Williamson Leadership Program -
Leadership Victoria
Bachelor of Emergency Science - Paramedicine
Monash University