Summary
Overview
Work History
Education
Skills
References
Timeline
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Caley Rendalls

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Service Administrator

Mazda
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Streamlined service processes for increased efficiency by implementing an improved record-keeping system.
  • Reduced resolution time with proactive problem-solving techniques, ensuring swift issue management.
  • Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Created organized filing system to manage department documents.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Transported passengers safely along prescribed routes according to tight schedules.

Function Manager

Coast to Coast the Golden Roast
01.2019 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Team Leader

Burger Urge Rockhampton
01.2021 - 01.2023
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Delivered regular team meetings for aligned work towards common goals.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Promotion Assistant

KSR Productions - CQ
01.2015 - 01.2022
  • Arranging displays, lights, Projector, LED Screens, ETC
  • Promoting DJ Vee / DJ Richter
  • Loading / unloading Equipment from Trucks & Venues

Education

Skills

  • Information Updates
  • Scheduling appointments
  • Payment Processing
  • Cash Handling
  • Telephone Etiquette
  • Staff Management
  • Staff Scheduling
  • Event Coordination
  • Teamwork and Collaboration
  • Time management abilities
  • Bookkeeping

References

  • Evan Ebelt, Burger Urge, Izy.clarke1@gmail.com, 0480 334 264
  • Bobbie Richter, KSR Productions, djrichter@hotmail.com.au, 0439 884 994
  • Zeke Jenkinson, Burger Urge, Myplace343@hotmail.com, 0492 019 279

Timeline

Service Administrator

Mazda
09.2023 - Current

Team Leader

Burger Urge Rockhampton
01.2021 - 01.2023

Function Manager

Coast to Coast the Golden Roast
01.2019 - Current

Promotion Assistant

KSR Productions - CQ
01.2015 - 01.2022

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Caley Rendalls