Summary
Overview
Work History
Skills
Websites
Accomplishments
Timeline
Generic

Caley Zingerle

Melbourne,VIC

Summary

Dynamic HR leader with a proven track record at Lawyers on Demand, driving strategic initiatives that enhanced employee engagement by 15%. Expert in change management and project coordination, I excel in fostering diversity and inclusion while implementing innovative HR solutions that align with organizational goals.

Overview

16
16
years of professional experience

Work History

Director, Human Resources (Australia and APAC)

Lawyers on Demand, A Consilio Company
03.2023 - Current
  • Responsible for driving strategic HR initiatives, compliance, organisational development, and culture across Consilio’s global operations in Australia and into Asia Pacific. As the APAC leader in our global team spanning London, Singapore. Dubai and the USA, I work with the Consilio Global Employee Experience team and Executive Leadership to create and coordinate a unified global approach to all strategic and operational HR initiatives across the region.
  • Following Consilio’s acquisition of Lawyers on Demand, I led the integration of the Australian business including all people policies & procedures, title changes, salary reviews and role descriptions.
  • Created People Plan 2024/25 with a global mindset looking at internal mobility and skills matching across all areas of the business.
  • Creation and leadership of Affinity Groups aligned to DE&I and Wellbeing initiatives linked with the People Plan, as well as implementing an ESG committee across Australia all to drive towards our culture priorities for the region.
  • Created a Gender Pay Gap Committee to focus on equity amongst genders with enforceable outcomes to close the gap by 2027.
  • Reinvigorated wellbeing initiatives such as xxxxxx, that resulted in increasing our employee engagement by 15%.
  • Conducted workforce analysis and built a strategic workforce plan that resulted in a 20% increase in headcount, closing both operational and strategic gaps.
  • Prior to the acquisition, I led the Implementation of a new HRIS system across Lawyers on Demand Australia working with the Global Project Team to provide innovative technology to the HQ Team. Post acquisition, I then led the implementation of Consilio’s global HRIS across Australia and APAC.
  • Developed and implemented bespoke learning pathways through LinkedIn Learning across the Australia team linking professional development to their KPI’s empowering staff to actively seek out opportunities for growth, resulting in an xx% participation rate.

Head of People & Culture

Health Complaints Commissioner; Department of Health, Victoria
09.2019 - 03.2023
  • As part of the Executive Team, provide effective management and define the strategic direction to deliver key corporate projects and activities. This includes coordinating all strategic HR initiatives, establishing and maintaining engagement strategies and recruitment SOPs, managing internal and external communications, overseeing corporate strategy and organisational vision projects for 2021, and supervising the annual report project.
  • Revised the Health Complaints Commissioner strategic plan against departmental vision, objectives and future challenges.
  • Developed and implemented a fit-for-purpose and effective professional development framework including learning pathways and virtual training, allowing staff to access meaningful development opportunities. As a result of this our training engagement score rose by xx%.
  • Created internal mobility platforms focusing on talent development through bespoke talent development pathways with a focus on senior leadership and emerging talent delivering an increase of xx% internal mobility.
  • Established a learning management system empowering staff with greater access to key learning resources.
  • Established and implemented a new and best practice media and communications strategy.
  • Established effective executive coaching and a stronger people leadership culture, which demonstrably improved staff interactions and productivity and delivered an increased employee engagement score of xx%.
  • Successfully mobilised the workforce in response the COVID-19 pandemic, utilising change management strategies, undertaking meaningful staff consultation, developing work from home policies, and implementing strategies to support staff wellness.
  • Navigated complex industrial relations issues including misconduct allegations, workers compensation, and stress leave in collaboration with external legal teams, ensuring the correct application of the relevant legislation while managing process.

HR Project Manager, Strategic Recruitment

National Disability Insurance Agency
02.2017 - 09.2019
  • Company Overview: (DFP Recruitment Services)
  • Designed, managed and owned the implementation of multiple continuous improvement programs across the strategic recruitment partner and internal NDIA recruitment team. Reviewed existing processes to determine change, then identified best practice methodologies to close these gaps to drive output and enhance the team performance.
  • Created the internal “Your Guide to Hiring New Employees” hiring manager manual to streamline processes, in line with the Australian Public Service Employment Principles while capitalising on opportunities to achieve key recruitment outcomes efficiently and effectively.
  • Designed and implemented the NDIA’s Panel Assessor Training leveraging our strategic recruitment provider, ensuring a National Standard for compliance for interview and assessment practices across the agency.
  • Created the “Internal Talent Register” mobility platform which facilitated at-level movement of staff within the NDIA – a first of its kind within the agency.
  • (DFP Recruitment Services)

HR Project Manager

Australian Taxation Office
05.2016 - 02.2017
  • Company Overview: (Ignite Services)
  • Led a nationwide recruitment campaign focused on attracting APS5, APS6 and Taxation Specialists. Designed behavioural competency-based interview guides in line with new ATO cultural reinvention. Trained ATO representatives nationwide on behavioural interview techniques and group assessment selection criteria.
  • Managed over 480 candidates through group interviews and a further 120 candidates through individual interviews to assist with the new ATO task force to be launched in 2017.
  • Successfully trained over 30 ATO representatives in behavioural interview techniques and adherence to competency frameworks to ensure that the process was fair and equitable for applicants.
  • (Ignite Services)

HR Project Transformation Leader

KornFerry
12.2015 - 05.2016
  • Designed and managed the implementation of strategic continuous improvement HR programs across multiple recruitment process outsourcing (RPO) contracts, aligning with various contractual obligations, ensuring increased program output and enhanced team performance.
  • Built the successful proposal, operational capability, project governance and frameworks to win a NSW Government RPO contract worth more than $2m per annum.
  • Sourced, scoped, negotiated & implemented a third-party relationship with a referral specialist across 12 RPO accounts with a projected forecast saving of 5-8% on all future hires.
  • Identified the need for, designed & implemented an internal learning and development program (“Teams in Transformation”) across all RPO programs and 25 internal leaders.
  • Leveraged global best practice ideas, developed content, and led the development of hiring manger training infographic videos for distribution across 12 RPO accounts and 500 hiring managers designed to improve the hiring experience for both managers and candidates.

HR and Talent Manager (contract)

Australian Taxation Office
03.2014 - 11.2015
  • Company Overview: (Serco Citizen Services Australia)
  • Implement HR strategy, policies, and procedures across various business units and locations of the ATO. Recommend and implement policy changes at national and local levels, support internal stakeholders, and lead union negotiations. Manage talent acquisition and learning & development for a 400+ seat contact centre.
  • Decreased attrition by 22% across all business units through increased performance management support, greater training, and empowerment of team managers as well as revised talent acquisition procedures.
  • Hired 700+ people across three contact centres for a seasonal peak, exceeding ATO targets and expectations, resulting in a contract extension with increased scope.
  • Revised, launched, and updated every success profile in Serco Global Services Australia in four months, allowing for greater visibility of role banding, improved talent mapping and succession planning procedures.
  • Creation of new performance management training material for people leaders across multiple sites resulting in greater process compliance and increased leadership team competence and confidence.
  • Successfully redefined and implemented a performance management framework for a 400+ seat contact centre, resulting in a demonstrable cultural shift, and awarded additional $10m contract in recognition.
  • (Serco Citizen Services Australia)

People & Talent Manager

ManpowerGroup
01.2010 - 03.2014
  • Led and managed the IBM Managed Service Program (MSP), developing sourcing strategies and innovative people solutions across the contingent workforce. Full accountability of $14.5m P&L with sole responsibility for the ongoing operational activities, contractual & legislative compliance, cost centre profitability and leadership of 3 reports.
  • Decreased attrition by 110% across the 350+ contingent workforce in IBM’s premier Asia Pacific contact centre through identifying, assessing, and implementing a new recruitment methodology.
  • Developed a comprehensive learning pathway for my team to enhance their knowledge, skills, and competencies in performance management and counselling, addressing evolving client needs. This initiative led to 100% team retention, reduced attrition, and increased client satisfaction.
  • Reduction of unplanned leave down from 25% to 4% through the implementation of reward and recognition programs and intensive performance management programs designed to increase accountability, morale, and contractor engagement.
  • Recognised as one of ManpowerGroup’s most successful global teams in the 2013 Global Power Awards, out of 34,000 employees worldwide.

Skills

  • Communication
  • Strategic HR leadership
  • Change management
  • Employee engagement
  • Diversity and inclusion
  • Project management
  • Project coordination
  • Human resources management
  • Emotional Intelligence
  • Leadership
  • Change Management
  • Strategic Thinking
  • Problem Solving

Accomplishments

  • Successfully managed the integration of the Lawyers on Demand Australia business into Consilio post-acquisition., 08/01/23
  • Created the People Plan 2024/25 to promote internal mobility and align skills.
  • Led employee affinity groups focused on DE&I, Wellbeing, and Reward & Recognition.
  • Submitted annual Workplace Gender Equality reports and formed our Gender Pay Gap Committee.
  • Develop and implement the Health Complaints Commissioner’s Strategic Plan through 2025.
  • Created a learning management system focused on staff development.

Timeline

Director, Human Resources (Australia and APAC)

Lawyers on Demand, A Consilio Company
03.2023 - Current

Head of People & Culture

Health Complaints Commissioner; Department of Health, Victoria
09.2019 - 03.2023

HR Project Manager, Strategic Recruitment

National Disability Insurance Agency
02.2017 - 09.2019

HR Project Manager

Australian Taxation Office
05.2016 - 02.2017

HR Project Transformation Leader

KornFerry
12.2015 - 05.2016

HR and Talent Manager (contract)

Australian Taxation Office
03.2014 - 11.2015

People & Talent Manager

ManpowerGroup
01.2010 - 03.2014

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Caley Zingerle