Cali Godinet
Sydney,NSW
Summary
Experienced customer service agent fluent in Spanish, dedicated to delivering exceptional service to passengers and ensuring efficient airport operations. Proven track record of promptly resolving customer issues and upholding high safety standards. Skilled at managing stressful situations and effectively communicating with diverse groups.
Overview
6
6
years of professional experience
Work History
Airport Customer Service Agent
Qantas Airways
Sydney, NSW
08.2022 - Current
- Provided translations for Spanish-speaking passengers.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Strong knowledge and aware of airline safety procedures and protocol.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Mentored new team members.
Airport Customer Service Agent
Virgin Australia
Sydney, NSW
11.2019 - 08.2022
- Provided translations for Spanish-speaking passengers.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Strong knowledge and aware of airline safety procedures and protocol.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Prepared flight plans and paperwork for captains and liaised with airport movement control.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Mentored new team members.
Customer Service Cashier
Merlin Entertainments Group Ltd.
Sydney, NSW
06.2019 - 02.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided translations for Spanish-speaking passengers.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Science - Medical Science
University of Western Sydney
Sydney, NSWSkills
- Passenger Assistance
- Strong understanding and adherence of safety procedures
- Strong multitasking
- Time management expertise
- Flexible Work Schedule
- Airport security awareness
- Gate assignment coordination
- Able to speak and translate in Spanish
- Problem-Solving
Languages
Spanish
Professional Working
Timeline
Airport Customer Service Agent
Qantas Airways
08.2022 - Current
Airport Customer Service Agent
Virgin Australia
11.2019 - 08.2022
Customer Service Cashier
Merlin Entertainments Group Ltd.
06.2019 - 02.2021
Bachelor of Science - Medical Science
University of Western Sydney