Calix Yung Sung Tay

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Mentored team members to enhance professional development and accountability in workplace.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.

Family business

• Completed customer orders and warranty services according to manufacturer specifications.
• Performed safety and emissions inspections.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Changed, rotated, and balanced tires on different types of vehicles.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Maintained accurate records of time and materials required to perform repairs and service.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

• Performed complex mechanical alignments and equipment calibration to meet quality standards.
• Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
• Drafted preventive maintenance schedule to support equipment longevity.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Suggested specialized fixtures, test equipment and procedures for failure analysis.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Completed preventive maintenance on machines to enhance production and maintain quality.

• Rotated, mounted and balanced tires on cars, trucks, and vans.
• Maximized efficiency by coordinating changing and rotating of tires.
• Inflated tires to prescribed PSI per load requirements to optimize tire safety.
• Dismounted, mounted, and repaired tires according to manufacturer specifications.
• Maintained and managed tire and hardware inventory with regular stock assessments.
• Replaced and repaired tires using best practices for safe vehicle maintenance.
• Operated machines safely and correctly, including tire changers and wheel balancers.
• Analyzed customer needs to recommend suitable tires for personalized requirements.
• Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
• Serviced customer vehicles quickly and accurately to meet daily appointment schedules.