Callagham Campos
Summary
A highly motivated Case Manager with over 15 years experience in Government and community organisations. Possesses strong interpersonal and organisational skills to effectively manage client caseloads. Hardworking and dedicated to achieving desired case outcomes. Excellent problem-solving, conflict resolution and communication abilities.
Overview
18
18
years of professional experience
Work History
Advanced Case Manager
Refugee Minor Program DFFH
03.2024 - Current
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Established and maintained positive working relationships with key stakeholders including schools, Centrelink, Foundation House, settlement services.
- Provided trauma-informed approach to promote healing and empowerment for clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Strengthened relationships with community organisations to increase access to supportive resources for clients in need.
- Maintained accurate case notes and records in accordance with legislative requirements.
Cultural Engagement Practitioner
Cultural Engagement Program DFFH
01.2023 - 02.2024
- Provided comprehensive case consultations, advice and direct support to Child Protection Practitioners who work with vulnerable children, young people and families.
- Prepared reports with recommendations in a timely manner.
- Engaged, collaborated and maintained positive relationships with key stakeholders including Carina Ford Immigration Lawyers, Refugee Legal, Child Protection and Department of Home Affairs.
- Maintained accurate and complete records in accordance with legislative requirements.
Intake Practitioner
Refugee Minor Program DHHF
01.2022 - 08.2022
- Conducted comprehensive care arrangement assessments of newly arrived unaccompanied refugee minors and their carers.
- Conducted client need and risk assessments.
- Prepared comprehensive reports.
- Provided recommendation to Refugee Minor Program and the Department of Home Affairs.
- Maintained positive working relationship with key stakeholders including Department of Home Affairs, settlement services, language schools.
- Maintained up to date client records.
Advanced Case Manager
Refugee Minor Program DHHS
01.2017 - 12.2018
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Established and maintained positive working relationships with key stakeholders including schools, Centrelink, Foundation House, settlement services.
- Utilised trauma-informed approach to promote healing and empowerment for clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Strengthened relationships with community organisations to increase access to supportive resources for clients in need.
- Maintained accurate case notes and records in accordance with legislative requirements.
Project Worker
Refugee Minor Program DHHS
01.2016 - 07.2016
- Conducted research on the policy and procedures at the Department of Health and Human Services.
- Drafted policy and procedures for the Refugee Minor Program in the areas of work place violence and split family applications.
Services Connect Senior Key Worker
Services Connect - Department Of Human Services
01.2013 - 12.2014
- Provided counselling and support (Including brief problem/solution focused counselling).
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored program performance and outcomes for successful delivery of services.
- Established and maintained relationships with key stakeholders.
- Maintained accurate records and case notes in accordance with legislative requirements.
Intake Practitioner
Refugee Minor Program
01.2012 - 12.2013
- Conducted comprehensive kinship assessments.
- Provided kinship recommendations to the Refugee Minor Program and the Department of Immigration and Border Protection.
- Worked effectively within tight deadlines and a fast-paced environments.
- Developed and maintained effective working relationships with key stakeholders including the Department of Immigration and Border Protection.
- Maintained up to date records.
Case Manager
Refugee Minor Program - Department Of Human Servic
01.2010 - 12.2012
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Established and maintained positive working relationships with key stakeholders including schools, Centrelink, Foundation House, settlement services.
- Utilised trauma-informed approach to promote healing and empowerment for clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Strengthened relationships with community organisations to increase access to supportive resources for clients in need.
- Maintained accurate case notes and records in accordance with legislative requirements.
Intensive Support Case Manager
Springvale Community Aid And Advice Bureau
01.2009 - 12.2010
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Supported clients to establish program goals and reviewed and monitored case plans.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Maintained accurate documentation of client interactions, assessments, and progress notes.
Job Placement, Employment & Training Case Manage
Springvale Community Aid And Advice Bureau
01.2007 - 12.2009
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Established and maintained relationships with key stakeholders including schools, TAFES and employment agencies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Personal Support Program Case Manager
Springvale Community Aid And Advice Bureau
01.2006 - 12.2006
- Developed individualised counseling plans for clients to incorporate short-term and long-term goals.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Assisted clients in exploring feelings and understanding behaviors.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Established and maintained relationships with key stakeholders.
Education
Post Graduate Certificate in Trauma Counselling -
Cairmillar Institute
2006
Post Graduate Diploma in Psychotherapy -
Cairnmillar Institute
2005
Bachelor of Social Science Family Studies -
Australian Catholic University
Melbourne, VIC2003
Skills
- Strong interpersonal communication skills
- Counselling, empathising and motivational skills
- Problem solving, negotiation and conflict resolution skills
- Strong administration and report writing skills
- Astute time management and work load organisational skills
- Self-Motivated and Independent
- Teamwork and collaboration skills
- Proficient computer skills
Timeline
Advanced Case Manager
Refugee Minor Program DFFH
03.2024 - Current
Cultural Engagement Practitioner
Cultural Engagement Program DFFH
01.2023 - 02.2024
Intake Practitioner
Refugee Minor Program DHHF
01.2022 - 08.2022
Advanced Case Manager
Refugee Minor Program DHHS
01.2017 - 12.2018
Project Worker
Refugee Minor Program DHHS
01.2016 - 07.2016
Services Connect Senior Key Worker
Services Connect - Department Of Human Services
01.2013 - 12.2014
Intake Practitioner
Refugee Minor Program
01.2012 - 12.2013
Case Manager
Refugee Minor Program - Department Of Human Servic
01.2010 - 12.2012
Intensive Support Case Manager
Springvale Community Aid And Advice Bureau
01.2009 - 12.2010
Job Placement, Employment & Training Case Manage
Springvale Community Aid And Advice Bureau
01.2007 - 12.2009
Personal Support Program Case Manager
Springvale Community Aid And Advice Bureau
01.2006 - 12.2006
Post Graduate Certificate in Trauma Counselling -
Cairmillar Institute
Post Graduate Diploma in Psychotherapy -
Cairnmillar Institute
Bachelor of Social Science Family Studies -
Australian Catholic University
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