Callahan Butler
Blackburn North,VIC
Summary
Driven professional with proven experience in customer service and sales, notably at The Tap House. Excelled in enhancing customer satisfaction and increasing sales through exceptional service, professional appearance, and efficient money handling. Demonstrated expertise in cleanliness and safe food handling, contributing to high health code standards. Skilled in building strong customer relationships and managing inventory, showcasing a blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Front of House Team Member
The Tap House
Castlemaine, VIC
10.2020 - 01.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Contributed positively towards maintaining high health code standards through diligent cleaning practices.
- Cleaned and organized kitchen, dining and service areas.
Sales Assistant
Family Business
Yapeen, VIC
01.2018 - 10.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
VCE -
Bendigo Senior Secondary College
Bendigo12.2022
Skills
- Greeting guests
- Order Taking
- Cleanliness
- Money Handling
- Special requests handling
- Payment Processing
- Professional Appearance
- Safe Food Handling
Timeline
Front of House Team Member
The Tap House
10.2020 - 01.2023
Sales Assistant
Family Business
01.2018 - 10.2020
VCE -
Bendigo Senior Secondary College