Callan Rodgers
Esperance
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative / Storeman
Bluescope Distribution
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work environment, adhering strictly to health and safety regulations.
- Drove forklifts and other equipment to move materials.
- Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
Disability Support Worker
Empowering People in Communities (epic)
09.2020 - 10.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Delivery Driver / Storeman
Comfort Style
11.2017 - 08.2018
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
Handyman Helper
Kalgoorlie Boulder Community High School
01.2013 - 01.2014
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Cultivated a positive work environment through effective communication with team members and supervisors.
- Assisted in completing repair projects by providing timely and efficient support to the supervisor
- Implemented safe working practices adhering to OSHA regulations, reducing workplace accidents and injuries.
Groundskeeper
McMahons Pty Ltd Kalgoorlie Golf Course
01.2011 - 10.2012
- Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
- Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.
- Supported successful golf tournaments by preparing the course for optimal playing conditions during events.
- Completed preventive maintenance on equipment such as lawnmowers, fountains, and sprinkler systems to save money and prevent costly repairs.
- Enhanced turf quality by implementing effective maintenance practices and providing appropriate nutrition.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Inspected gardens for pests, weeds and diseases.
Education
Eastern Goldfields Senior High School
01.2008
Certificate - General Education
SIDE – Secondary School
01.2009
Skills
- NDIS Clearence
- Class c licence
- Cultural compitance training
- First aid ticket
- Customer service
- Data entry
- Customer relations
- Computer proficiency
- Forklift operator certification
Timeline
Customer Service Representative / Storeman
Bluescope Distribution
11.2022 - Current
Disability Support Worker
Empowering People in Communities (epic)
09.2020 - 10.2022
Delivery Driver / Storeman
Comfort Style
11.2017 - 08.2018
Handyman Helper
Kalgoorlie Boulder Community High School
01.2013 - 01.2014
Groundskeeper
McMahons Pty Ltd Kalgoorlie Golf Course
01.2011 - 10.2012
Eastern Goldfields Senior High School
Certificate - General Education
SIDE – Secondary School
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