Callan Yeo
Summary
Across all of my previous experience, there has been one common denominator that has been my main reason to love work; People.
I genuinely enjoy interacting with clientele and being able to provide a level of service that leaves them with a smile on their faces. I am looking for a role that lets me continue to find that motivation and has potential to take me forward professionally. Long term, i am interested in further developing my skills in a leadership role and would love to jump on any opportunity that is provided.
Overview
7
7
years of professional experience
Work History
Guest Experience Manager
Quest Mackay On Gordon
12.2022 - Current
- Contacting incoming guests via multiple contact points to ensure we were prepared for their stay (Ie, reason for stay, bedding arrangements, recommendations, transport etc)
- Following up and reporting on reviews to ensure all aspects of business were providing exceptional customer service by providing relevant feedback to team leaders
- Provide training to reception team to ensure friendly guest interaction upon arrival and departure
- Welcoming guests to the building and being available to help using my best judgement
- General administrative roles
- Ensuring a high level of repeat stays from guests
Hotel Night Manager
Quest Mackay On Gordon
12.2022 - Current
- Being the point of contact for all in-house guests through out the night
- Providing assistance to guests who had any problem in their room or forgotten keys
- Professionally handling any complaints throughout the night (Ie, noise complaints)
- Knowledge of all possible emergency situations and handling any emergencies (ie, fires, power outages etc)
Administrative Clerk
Super Advice Australia
01.2022 - 12.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Completing conference calls between clients and their super funds as well as other aspects of the business
- Requesting required documents from clients as well as helping get documents certified
- Adhering to a KPI system
Sales Consultant/Business Manager
Woodleys Motor Group
10.2016 - 01.2022
- Provided a high level of sales and customer service to walk-in traffic
- Responded to telephone and in-person requests for information
- Prospected for new leads by communicating with the service department
- Completed finance applications and payments for sales
- Maintaining a high-level of communication skills
Education
High School Diploma -
McCarthy Catholic College
Tamworth, NSW10.2016
Skills
- Verbal, personal and written communication
- Sales prospecting, lead management and relationship building
- Team leadership and motivation
- Fast learning and initiative
Timeline
Guest Experience Manager
Quest Mackay On Gordon
12.2022 - Current
Hotel Night Manager
Quest Mackay On Gordon
12.2022 - Current
Administrative Clerk
Super Advice Australia
01.2022 - 12.2022
Sales Consultant/Business Manager
Woodleys Motor Group
10.2016 - 01.2022
High School Diploma -
McCarthy Catholic College
Similar Profiles
Sophie SongSophie Song
Principal Owner /Managing Director at Gordon Education Pty Ltd (Global Art Gordon)Principal Owner /Managing Director at Gordon Education Pty Ltd (Global Art Gordon)
Justin PellandJustin Pelland
Steel Stud Framer at Gordon 'N' Gordon InteriorsSteel Stud Framer at Gordon 'N' Gordon Interiors
Angela ReillyAngela Reilly
Test and Tag Technician at Mackay Test and TagTest and Tag Technician at Mackay Test and Tag