Calliope Harvey
Sydney,NSW
Summary
Dynamic leader with proven expertise in staff management and workplace safety, honed at McDonalds Australia. Excelled in employee training and conflict resolution, significantly improving customer satisfaction. Skilled in staff development and inventory control, fostering a customer-oriented environment and upholding high ethical standards in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisior
McDonalds Australia
11.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Applied security, safety, and loss prevention strategies during shifts.
Junior Rugby League Referee
Parramatta Referees
01.2020 - 12.2022
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
- Coordinated with other referees to execute smooth and consistent games.
- Communicated with fans, coaches, players, and other umpires.
- Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
- Upheld high ethical standards while officiating games, contributing to the overall integrity of the sport.
- Managed conflicts between players or coaches professionally, maintaining a respectful atmosphere throughout games.
- Contributed to event organization by assisting with setup, breakdown, and equipment management.
Education
Bachelors - Physiotherapy
Australian Catholic University
Sydney, NSW11.2028
High School Diploma -
St John XXII Catholic College
Stanhope Gardens, 2768, NSW 09.2023
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Development
- Inventory control and record keeping
- Conflict resolution techniques
Accomplishments
- Inaugural St John XXIII Catholic College Cultural Award Recipient - 2023
- Crew Coach of The Year - 2022
- Achieved 97% by completing Unannounced Food Safety and Council Visit with accuracy and efficiency.
Certification
- Certificate III in Retail
- First Aid and CPR Training
- Fire Training
Timeline
Shift Supervisior
McDonalds Australia
11.2020 - Current
Junior Rugby League Referee
Parramatta Referees
01.2020 - 12.2022
Bachelors - Physiotherapy
Australian Catholic University
High School Diploma -
St John XXII Catholic College
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