Callum Bryans
Point Cook
Summary
Dynamic Shift Manager at McDonald's with a strong focus on customer service and workplace safety. Successfully implemented operational improvements that enhanced efficiency during peak hours, while training team members in quality assurance and safety compliance. Recognized for effective inventory management, reducing waste through strategic stock rotation practices.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald's
10.2018 - 01.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization across workstations and dining areas.
Crew Trainer
McDonald's
01.2022 - 03.2024
- Trained new crew members on operational procedures and company policies.
- Facilitated onboarding sessions to ensure compliance with safety regulations.
- Monitored crew performance, providing constructive feedback to enhance efficiency.
- Coordinated daily tasks to optimize workflow and meet service targets.
Shift Manager
McDonald's
03.2024 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored team members on food safety and service standards.
- Implemented operational improvements to enhance efficiency during peak hours.
- Managed inventory levels, reducing waste through effective stock rotation practices.
Education
Information Technology
Victoria University
Melbourne, Victoria, VICHigh School Diploma -
Emmanuel College
Point Cook, VIC11-2019
Skills
- Workplace safety
- Customer service focus
- Opening and closing procedures
- Punctual and reliable
- Delegating work
- Quality assurance
- Documentation and reporting
- Safety compliance
- Sales strategies
- Equipment troubleshooting
- Shift checklists
- Shift leadership
Timeline
Shift Manager
McDonald's
03.2024 - Current
Crew Trainer
McDonald's
01.2022 - 03.2024
Crew Member
McDonald's
10.2018 - 01.2022
Information Technology
Victoria University
High School Diploma -
Emmanuel College
Most Reliable Crew 2022
Awarded to workers who are punctual and hard working year-round