Callum Coad
Wagga Wagga ,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Able to hold down a fast paced environment with minimal complaints while leading a team of fresh hires.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
KFC Restaurant
08.2020 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Kildare Catholic College
Wagga Wagga, NSW12.2023
Skills
- Scheduling
- Product Knowledge
- Account Updating
- Paperwork Processing
- Complaint Resolution
- POS Systems Expert
- De-Escalation Techniques
- Customer Service
- Complaint Handling
- Computer Proficiency
- Problem-Solving Abilities
References
Adam Kirkaldy - Ex Assistant Manager
0468 732 843
Timeline
Customer Service Representative
KFC Restaurant
08.2020 - Current
High School Diploma -
Kildare Catholic College
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