Summary
Overview
Work History
Education
Skills
Referees
Certification
Hobbies & Interests
Timeline
Generic

Callum Comber

Churchill

Summary

With 6 years experience in management across the hospitality, sport & recreation, and retail space, I demonstrate excellent leadership, interpersonal, coaching and strategic planning skills which lend themselves to proficient learning, problem-solving, communication, and time management capabilities.

Working at the forefront of businesses, I adhere to all safety and security guidelines and am passionate about the health and safety of all colleagues and stakeholders.
Having a keen interest in career growth and studious learning, I am committed to up-skilling, whenever needed, to fulfil any and all responsibilities required of me within any facility.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager

Platypus Shoes
07.2023 - Current
  • Analysed performance statistics, brand report data and profit/loss analytics to effectively pinpoint strengths and opportunities within the business and proactively plan goals.
  • Controlled wages and labour budgets through strategic rostering and weekly planning.
  • Trained new employees and coached emerging leaders and managers.
  • Managed and monitored ingoing and outgoing inventory to stay within strict profit/loss margins.
  • Facilitated hiring, promotion and demotion of staff.
  • Investigated and reported on all incidents related to OHS, inventory control and cash variances, in line with legal and operational requirements.
  • Managed all daily operations to ensure optimal functioning of the store, maintaining a clean and safe environment for all customers, employees and other external stakeholders.

Duty Manager

Latrobe City Council
07.2021 - 07.2023
  • Oversaw all facility operations outside of regular, full-time business hours.
  • Adhered to Victorian Government and Local Government guidelines to maintain complete workplace compliance.
  • Used industry expertise, customer service skills and analytical skills to resolve customer concerns and promote loyalty in order to uphold successful operational strategies.
  • Maintained plant room operations, ensuring all OHS guidelines were diligently followed.
  • Assisted in the organisation of community sports and events taking place throughout all branches of the business.
  • Assisted with membership contract sign-ups, cancellations and adjustments, handling personal information with discretion and confidentiality.

Customer Service Officer

Moffat
08.2021 - 07.2023
  • Worked with affiliate companies to resolve concerns with products or services to ensure dealership and end user demands were met
  • Provided technical support for clients on an extensive catalogue of company products.
  • Coordinated solutions for high volumes of customer inquiries each day while meeting and exceeding performance quotas.
  • Handled stakeholder payment information with discretion and confidentiality.
  • Liaised with delivery companies to ensure clear and timely communication with customers regarding in-transit deliveries and returns.

Shift Manager

McDonald's
04.2018 - 08.2021
  • Communicated clearly and effectively with management teams to address strengths and weaknesses within stores, actively tackling any operational shortcomings.
  • Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Guided and motivated staff by establishing and communicating responsibilities and duties to each team member.
  • Regularly kept up-to-date with all current procedures and policies to ensure safe environments and inviting experiences for all staff and patrons.
  • Identified hazards, near-misses and incidents within the store as part of the stores safety team
  • Troubleshot equipment for faults, and performed preventative maintenance on a regular schedule.

Education

Double Diploma - Business Operations & Leadership Management

College For Adult Learning
Online
01.2025

Bachelor of Education (Honours) - Primary & Secondary Education

Monash University
Clayton, VIC
2018

Certificate III - Retail Operations

Mcdonald's Australia RTO
Collingwood, VIC
04.2018

Year 12 Certificate -

St. Paul's Anglican Grammar School
Warragul, VIC
11.2016

Skills

  • Software skills in:

- QlikSense sales analytics (Platypus)

- LINKS modular POS (Latrobe City)

- SAP Logistics (Moffat)

- eBOS business operations (McDonald's)

- eOps sales analytics (McDonald's)

- Microsoft and Adobe Creative suite (general)

  • Stakeholder relationship management
  • Complaint resolution
  • Team Leadership
  • Problem solving and strategising
  • Effective time management
  • Strong verbal and written communication
  • Remaining calm and professional in stressful environments
  • KPI management and goal-setting
  • Employee development and coaching
  • Inventory control and management
  • Strong interpersonal skills

Referees

Sara Calteri

Platypus Shoes 

Regional Manager, South-East Melbourne / Gippsland

0414 439 379


David Saliba

McDonald's 

General Manager, Morwell / Moe 

0423 173 738

dsaliba@me.com

Certification

  • Certificate III in Retail Operations (SIR30216)
  • First Aid certificate (HLTAID009 / HLTAID010 / HLTAID011)
  • Pool Lifeguard Qualification (PUAEME001 / PUAEME003 / SISCAQU002 / SISCAQU006 / SISCAQU007)
  • Basic Fire & Emergency Instruction
  • Victorian Working With Children's Check

Hobbies & Interests

  • Rock & Roll Dancing
  • Powerlifting
  • Squash
  • League Bowling

Timeline

Store Manager

Platypus Shoes
07.2023 - Current

Customer Service Officer

Moffat
08.2021 - 07.2023

Duty Manager

Latrobe City Council
07.2021 - 07.2023

Shift Manager

McDonald's
04.2018 - 08.2021

Double Diploma - Business Operations & Leadership Management

College For Adult Learning

Bachelor of Education (Honours) - Primary & Secondary Education

Monash University

Certificate III - Retail Operations

Mcdonald's Australia RTO

Year 12 Certificate -

St. Paul's Anglican Grammar School

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Callum Comber