CALLUM FAIFUA
Sydney
Summary
Professional in fitness management with strong leadership and operational skills. Proven track record in driving member engagement, optimizing facility operations, and enhancing overall client satisfaction. Strong focus on team collaboration, adaptable to changing needs, and consistently deliver results. Expertise in staff training, scheduling, and implementing effective fitness programs.
Overview
15
15
years of professional experience
Work History
Gym Manager
SnapFitness
07.2024 - Current
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Generated leads through sales promotions and word-of-mouth.
- Trained employees on general procedures, gym rules and duties.
- Reviewed stock counts and ordered items to control inventory.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Collaborated with other local businesses to create joint promotions and partnerships that benefited both organizations.
Beekeeper
Family company
01.2010 - Current
- As a Beekeeper in our family-owned business, I am responsible for the care and management of our bee colonies, ensuring the health and productivity of our bees while producing high-quality honey and other hive products
- Communicated effectively with colleagues, clients, vendors, and regulatory agencies regarding beekeeping operations
- Ensured compliance with all applicable federal, state, and local laws governing beekeeping activities
- Trained employees in proper handling techniques when working with bees
- Inspected new colonies for signs of distress before introducing them into existing apiaries
- Conducted research on the behavior of bees under various conditions
Operations Manager
Waterflow Control
10.2023 - 06.2024
- My time with Waterflow required a diverse range of dynamic and fast-paced learning to ensure the smooth running of internal operations and high-quality service to our customers
- As part of my role, I oversaw various aspects of operations including process optimization, resource management, and team coordination to achieve organizational goals effectively
- The role requires strong leadership skills, strategic thinking, and a keen eye for detail
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Managed the daily operations of multiple departments to maximize efficiency
- Developed talented team, participating in hiring, coaching, and performance management processes
- Maintained professional working relationships and promoted open lines of communication with staff
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals
- Developed and maintained relationships with customers and vendors for successful project completion
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization
- Ensured effective communication among staff members by providing training when necessary
- Resolved conflicts between employees and departments
- Resource Allocation
- Logistics Management
V.I.P Host
Sky City
04.2022 - 09.2023
- Created and enforced policies and procedures to support compliance
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Tracked company inventories and ordered new products to replenish equipment levels
- Liaised between departments to facilitate smooth workflow across the organization
- Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Provided leadership in creating innovative methods for streamlining business processes
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
- Conducted regular audits of processes to ensure compliance with regulations and industry standards
- Maintained accurate inventory records while ensuring optimal stock levels at all times
- Identified opportunities for increasing productivity through increased automation or other strategies
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Evaluated operational costs and identified areas of improvement
- Created reports to track performance metrics against established targets
- Implemented cost-saving initiatives to reduce overhead costs
- Developed comprehensive plans for short-term initiatives as well as long-term goals
- Implemented process improvement strategies to reduce costs and improve efficiency
- Performed cost analysis on various projects to determine areas for improvement or savings potential
- Analyzed financial data to identify trends and develop solutions that improved profitability
- Evaluated existing systems and technologies regularly to make sure they are up-to-date with current best practices
- Established work schedules, ensuring job tasks were effectively assigned and completed properly
- Identified areas of process improvements for program policies and procedures
- Prepared staff work schedules and assigned specific duties
- Facilitated open communication between departments to improve collaboration among teams
Team Overseer
Amazon
01.2019 - 02.2022
- As a Team Overseer at Amazon, it was a critical role in leading and managing a team within one of Amazon's fulfillment centers
- I was responsible for overseeing the day-to-day operations of my assigned team, ensuring efficiency, productivity, and a positive working environment
- This aimed at achieving operational targets and delivering an exceptional customer experience
- Provided guidance as needed on technical issues related to project implementation
- Evaluated feedback from end users regarding product or service offerings in order to make necessary improvements
- Analyzed financial reports related to projects in order to adjust spending accordingly
- Maintained a successful track record of completing projects on time and within budget constraints
- Demonstrated skill in setting goals and objectives for project completion
- Utilized strong organizational skills to maintain accurate records of all activities related to the project
- Utilized strong communication skills to effectively interact with clients, staff, vendors, and other stakeholders
- Displayed exceptional problem-solving capabilities when faced with difficult challenges or decisions
- Exhibited proficiency in developing and leading teams of employees
- Implemented effective strategies for ensuring compliance with safety regulations and industry standards
- Assessed performance data to identify areas needing improvement or additional resources
- Demonstrated ability to manage and oversee multiple projects simultaneously
- Exercised sound judgment when making critical decisions related to personnel management
- Applied advanced knowledge of various software applications used for project management purposes
- Monitored progress of ongoing projects to ensure they are being completed according to timeline requirements
- Ensured that all team members were properly trained on their respective roles
- Managed the recruitment process from job posting through onboarding new employees
- Developed expertise in creating, implementing, and managing budgets
- Established positive relationships with colleagues, customers, vendors, contractors
- Initiated innovative solutions to complex problems while maintaining quality standards
- Conducted regular reviews of project plans and schedules to ensure accuracy
- Coordinated meetings between team members and stakeholders to discuss project updates
- Led and trained lower-skilled employees in safe and productive work procedures
- Kept accurate records of daily job tasks and progress
- Utilized advanced tools and equipment to complete project tasks
- Managed and oversaw multiple crews to maintain efficient scheduling, time, and cost
Personal Trainer/Fitness Trainer
Y.M.C.A
01.2015 - 09.2018
- Promoted strong safety behaviors and core company values to create safe work culture
- Led and monitored safety and security procedures within crew
- Supervised personnel on job sites, reporting tardiness and disciplinary issues to appropriate stakeholders
- Resolved customer complaints to support customer satisfaction
- Completed assignments to meet customer response time objectives
- Interpreted variety of instructions furnished in written, oral, diagram and schedule form
- Assigned work to employees, based on material, and worker requirements of specific jobs
- Fitness and health have been a lifelong passion of mine, working for the Y.M.C.A provided an enriching and educating experience working alongside an experienced and supportive team where each one of us was valued for our individual traits and abilities
- I worked closely with members of the public from all walks of life to achieve their goals, which served to deepen my knowledge of the health industry and further motivate me to learn
- As a Personal trainer, I worked closely with clients to develop personalized exercise programs tailored to their individual goals, abilities, and fitness levels
- As often as I was able to I would partake in the majority of their individual cardio sections to give a feeling of solidarity and support, I would strive to motivate and inspire my clients to achieve their fitness goals through effective coaching, guidance, and encouragement
- Assisted clients in improving posture, balance, coordination, flexibility, core strength and muscular endurance
- Developed and implemented customized fitness plans to meet individual goals
- Demonstrated exercises to clients and modified them as necessary
- Motivated and inspired clients to achieve results and reach goals
- Tracked client progress and maintained complete and accurate client files
- Demonstrated proper form for each exercise while providing encouragement and motivation
- Monitored client progress and provided feedback on exercise performance
- Conducted group classes focusing on cardiovascular conditioning, circuit training, weight loss strategies and muscle toning techniques
- Educated clients on nutrition principles and healthy lifestyle habits
- Instructed members on proper use of club equipment and exercise techniques
- Maintained accurate records of all consultations, assessments, programs and progress notes for each client
- Evaluated client health history questionnaires to determine appropriate individual exercise program
- Educated clients on benefits of an active lifestyle and proper nutrition
- Led group exercise classes and provided individualized instruction
Deck Hand
Cordilia private yacht
01.2013 - 12.2013
- As a deckhand on a private yacht, my responsibilities revolved around ensuring the smooth operation and maintenance of the vessel, as well as providing excellent service to guests
- Over the 12 months I worked on board we sailed throughout the Mediterranean to the likes of Africa, Spain, Greece, and many of its islands, Turkey, Italy, Sicily, and several others
- I found this experience profoundly influential on the trajectory of my life in addition to teaching me true attention to detail and the highest level of customer service
- Demonstrated ability to communicate effectively with crew members, captains, and other personnel aboard a vessel
- Assisted captain and supervisory personnel in maintaining vessel equipment and systems
- Swept, mopped, and washed down decks and exterior to remove dirt and debris
- Coordinated with other crew members to ensure safe and efficient vessel operations
- Capable of carrying out maintenance tasks such as painting, cleaning hulls and decks
- Assisted the captain with navigation and navigation-related duties
- Threw and pulled lines using capstan and kevels to tie up vessel
- Proficient in operating and maintaining deck equipment, such as winches, cranes, and mooring lines
- Adept at following safety protocols while performing all duties on board vessels
- Proficient in basic first aid procedures for medical emergencies onboard vessels
- Sanded, painted and performed other general seasonal maintenance to keep vessel seaworthy
- Accustomed to working both independently and collaboratively as part of a team environment
- Competent in handling cargo operations including loading, unloading, stowing, securing and lashing of goods
- Participated in routine safety drills to prepare for major incidents
- Stood watch in ships' bows, sterns, or bridge wings to look for obstructions or locate navigational aids
- Trained in the use of survival craft equipment such as lifeboats and inflatable rafts
- Adept at coordinating communication between the bridge watch officer and engine room personnel as needed
- Well-versed in monitoring engine room machinery during voyage operations
- Observed security protocols to ensure the safety and security of the vessel and cargo
- Followed safety procedures to protect passengers and vessels
- Experienced in steering vessels during navigation and docking operations
- Skilled in reading navigational charts and using electronic navigation systems to plot courses
- Familiar with vessel stability concepts to ensure safe operation of ships or boats
- Communicated and provided highest degree of customer service to customers
- Knowledgeable in the use of firefighting equipment for emergency situations
- Operated fire hose, winch and davit using and practicing safety procedures
- Familiarity with applicable maritime laws governing shipboard operations
- Expertise in troubleshooting electrical problems on board vessels with minimal guidance from superiors
- Skilled at conducting routine inspections to ensure proper functioning of engines and related parts
- Competent at identifying potential hazards related to weather conditions or environmental factors
- Delivered guest service by assisting guests to and from vessel
- Able to assist passengers with embarkation and disembarkation activities when necessary
- Attended to all navigational and safety equipment including lifeboats and life rafts
- Facilitated the transfer of personnel to and from vessels
- Excellent knowledge of anchoring techniques used for various types of vessels
- Highly experienced in providing assistance during search-and-rescue missions at sea
- Spliced and repaired ropes, wire cables, and cordage
Education
Diploma of Education - Personal Training
New Zealand Institute of Sport
Auckland New Zealand12-2015
Skills
- Fitness knowledge
- Health and safety
- Team management
- Safety management
- Digital marketing
- Inventory control
- Sales strategy development
- Facility management
- Nutrition
- Membership sales
- Lead generation
- Personal training experience
- Fitness program creation
Timeline
Gym Manager
SnapFitness
07.2024 - Current
Operations Manager
Waterflow Control
10.2023 - 06.2024
V.I.P Host
Sky City
04.2022 - 09.2023
Team Overseer
Amazon
01.2019 - 02.2022
Personal Trainer/Fitness Trainer
Y.M.C.A
01.2015 - 09.2018
Deck Hand
Cordilia private yacht
01.2013 - 12.2013
Beekeeper
Family company
01.2010 - Current
Diploma of Education - Personal Training
New Zealand Institute of Sport
Similar Profiles
Jason TremmelJason Tremmel
Building Manager at BME GroupBuilding Manager at BME Group
Christopher TranChristopher Tran
Cabin Crew at Jetstar AirwaysCabin Crew at Jetstar Airways
Zihui DaiZihui Dai
Dessert Server at MeetfreshDessert Server at Meetfresh