Callum Gray
Electrical Automation Engineer
Mornington,VIC
Summary
I am a recently qualified electrical engineer that used to work in the automation sector back in the UK, before moving out to Australia recently. I also have a level 3 electrical installation certificate as well as recently finishing my NVQ work-based qualification as an electrical engineer to become qualified. I feel that I am a driven individual who likes to complete tasks given to me, to a high standard in the given time frames I am given to make my superiors happy, which in turn gives me the utmost satisfaction. I have worked on automation projects such as industrial goods lifts, conveyor systems and test rigs for customers in the food and aerospace industries.
Overview
7
7
years of professional experience
Work History
Electrical Automation Engineer
Control Systems
11.2020 - 10.2024
- Provided hands-on technical support, concisely translating complex technical ideas to multiple levels of personnel.
- Maintained open, effective communication with project leaders.
- Collaborated with cross-functional team to complete projects requiring multidisciplinary teamwork.
- Reviewed design drawings, specifications and customer requirements for newly engineered components.
- Communicated automation test results to team members and highlighted potential risks.
- Worked on diverse projects using detailed test cases.
- Met with project managers and developers to discuss requirements and automation processes.
- Mentored junior engineers to develop their technical skills and knowledge in the field of electrical automation engineering.
Customer Service Assistant
Tesco Metro
12.2019 - 11.2020
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Stocked and rotated inventory regularly.
- Mentored junior team members on methods to provide outstanding service to customers.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Managed up to many customer inquiries per day in fast-paced centre.
- Processed refunds, exchanges and service requests for customers.
Customer Service Assistant
Tesco Superstore
12.2017 - 09.2019
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Stocked and rotated inventory regularly.
- Mentored junior team members on methods to provide outstanding service to customers.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
Education
NVQ - Electrical Engineering
Coleg Gwent
Crosskeys05.2024
BTEC Level 3 National Diploma - Electrical Engineering
Coleg Gwent
Crosskeys08.2023
BTEC Level 3 National Diploma - Electrical Installation
Coleg Gwent
Ebbw Vale, BGW06.2021
A-Levels - Level 3 National Diploma in ICT
Coleg Gwent
Ebbw Vale, BGW06.2018
GCSEs - Physical Education
Brynmawr Foundation School
Blaenau Gwent08.2016
GCSEs - Geography
Brynmawr Foundation School
Blaenau Gwent08.2016
GCSEs - Welsh
Brynmawr Foundation School
Blaenau Gwent08.2016
GCSEs - Welsh Baccalaureate
Brynmawr Foundation School
Blaenau Gwent08.2016
GCSEs - English
Brynmawr Foundation School
Blaenau Gwent03.2016
GCSEs - Maths
Brynmawr Foundation School
Blaenau Gwent01.2016
GCSEs - Information Technolgy
Brynmawr Foundation School
Blaenau Gwent08.2015
GCSEs - History
Brynmawr Foundation School
Blaenau Gwent08.2015
Skills
- Taking onboard ways I can improve
- I feel as if I am team-player
- Great communicator
- Driven
- Punctual
- Wiring electrical systems and components
- Competent using ICT systems
- Electrical testing
- Customer relations
- Motor control
Timeline
Electrical Automation Engineer
Control Systems
11.2020 - 10.2024
Customer Service Assistant
Tesco Metro
12.2019 - 11.2020
Customer Service Assistant
Tesco Superstore
12.2017 - 09.2019
NVQ - Electrical Engineering
Coleg Gwent
BTEC Level 3 National Diploma - Electrical Engineering
Coleg Gwent
BTEC Level 3 National Diploma - Electrical Installation
Coleg Gwent
A-Levels - Level 3 National Diploma in ICT
Coleg Gwent
GCSEs - Physical Education
Brynmawr Foundation School
GCSEs - Geography
Brynmawr Foundation School
GCSEs - Welsh
Brynmawr Foundation School
GCSEs - Welsh Baccalaureate
Brynmawr Foundation School
GCSEs - English
Brynmawr Foundation School
GCSEs - Maths
Brynmawr Foundation School
GCSEs - Information Technolgy
Brynmawr Foundation School
GCSEs - History
Brynmawr Foundation School
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