Callum Hillier
Long Beach,NSW
Summary
Dynamic Activation Support Specialist with a proven track record at AGL, excelling in problem-solving and clear communication. Enhanced user satisfaction through efficient issue resolution and streamlined support processes. Skilled in CRM software and conflict resolution, contributing to improved service quality and customer retention.
Overview
5
5
years of professional experience
Work History
Activation Support Specialist
AGL
09.2024 - Current
- Provided technical support to end-users, resolving issues efficiently and improving user satisfaction.
- Assisted in troubleshooting software and hardware problems
- Coordinated with cross-functional teams to streamline support processes, increasing workflow
Telco Service Onboarding Specialist
AGL
07.2023 - 09.2024
Onboarding
Customer Resolution Specialist
AGL
12.2021 - 07.2023
- Resolved customer inquiries promptly, utilizing CRM software to track and manage cases effectively.
- Collaborated with cross-functional teams to address complex customer issues, enhancing overall service quality.
- Monitored customer feedback channels, identifying trends to improve service delivery and customer satisfaction.
- Developed training materials for new team members, streamlining onboarding processes and knowledge transfer.
Sales Agent
Southern Phone
02.2021 - 12.2021
Business Relationship Manager
Southern Phone
02.2021 - 12.2021
Education
No Degree -
Carroll College
Broulee Skills
Clear communication
Active listening
Conflict resolution
Problem solving
Data accuracy
Time management
Team collaboration
Complaint handling
Customer retention
KPI management
Attention to detail
Professional conduct
Timeline
Activation Support Specialist
AGL
09.2024 - Current
Telco Service Onboarding Specialist
AGL
07.2023 - 09.2024
Customer Resolution Specialist
AGL
12.2021 - 07.2023
Sales Agent
Southern Phone
02.2021 - 12.2021
Business Relationship Manager
Southern Phone
02.2021 - 12.2021
No Degree -
Carroll College