Callum Hosking
Donvale,VIC
Summary
Highly experienced and passionate Trainer with a proven track record of success in delivering high-impact, engaging, and educational programs. Possesses a deep understanding of adult learning principles and a commitment to creating an inclusive learning environment. Proven ability to develop training plans and learning materials to help employees excel, increase workplace efficiency and improve overall performance. Comfortable with both digital and non-digital training technologies and methodologies.
Overview
16
16
years of professional experience
Work History
Training and Compliance Officer
Serco Traffic Camera Services
04.2023 - Current
- Developed training and coaching materials for the Victorian Mobile Speed Camera program to strict company guidelines and state regulations.
- Facilitated virtual, face-to-face and blended instruction to small groups of 10-20 employees.
- Utilised differentiating teaching strategies and adult learning principles to maximise learning efficiency and increase success rates.
- Delivered training in systems procedures, role specific tasks, operator safety, customer support handling, compliance and risk management.
- Monitored compliance with mandatory training requirements and state regulations, reducing regulatory risks for the organisation.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Collaborated with department heads, SMEs and stakeholders to identify skill gaps and develop training to meet specific organisational needs.
- Prepared educational materials such as module summaries, videos and informational packets.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Trainer and Assessor (Coach)
Indie College
04.2021 - 03.2023
- Delivery and assessment of accredited and non-accredited qualifications to young people and adults re-engaging with education and training.
- Facilitated virtual, face-to-face and blended instruction to small groups of 5-20 students, each progressing at differing stages within their coursework.
- Collaborated with teachers and therapists to develop individualised educational plans for each student, ensuring optimal progress.
- Increased student literacy and numeracy rates by implementing targeted learning strategies from individualised training plans.
- Worked with staff members and teachers to design comprehensive and individualised plans to optimise student education.
- Implemented behaviour modification strategies, resulting in improved self-regulation and classroom participation among students.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Maintained digital records of student progress, attendance, and behaviour to facilitate ongoing communication with stakeholders about their learner's educational journey.
Subject Matter Expert (SME)
Westpac
11.2015 - 10.2018
- Facilitated face-to-face induction training with small groups of 20 and training programs lasting 4 weeks.
- Enhanced trainee engagement through interactive workshops, role-plays, and hands-on activities.
- Provided nesting support to new staff during their transition from training into their role.
- Provided floor support to over 200 phone operators assisting with customer enquires, procedural tasks, software troubleshooting, compliance concerns, customer escalations and finding relevant policies.
- Provided coaching and mentoring to employees, utilising best practices and providing constructive feedback to support their professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Analysed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Provided one-on-one mentoring to help individuals reach their full potential within the organisation.
Drama Teacher & Business Owner
Kidz Act
10.2011 - 09.2015
- Mentored aspiring actors, providing guidance on audition preparation and acting techniques for various roles.
- Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
- Prepared students for university-level theatre programs by offering guidance on portfolio development showcasing their best work.
- Enhanced student creativity by incorporating improvisation techniques and role-playing activities in lessons.
- Organised school-wide drama productions, managing auditions, rehearsals, and technical aspects for successful performances.
- Established a safe and inclusive learning environment where students felt comfortable expressing their emotions and ideas.
- Facilitated workshops on set design, costume creation, lighting, sound engineering for comprehensive exposure to all aspects of theatrical production.
- Championed the importance of theatre education by presenting at conferences and advocating for school drama programs within the community.
- Fostered love for art and learning to inspire students to pursue passions and interests.
Contact Centre Trainer
Crazy Johns
11.2007 - 10.2011
- Facilitated face-to-face induction training to groups of 20-30 employees comprising training in service, sales, processes and compliance.
- Developed and delivered procedural and customer service training, manuals, and learning aids for Crazy Johns and Vodafone Call Centre employees.
- Delivered regular workshops in groups of 20-40 employees targeting service and sales techniques, leading to improved customer satisfaction scores and increased revenue.
- Instructed agents on industry regulations, compliance requirements, and company policies, mitigating potential risks associated with non-compliance incidents.
- Increased overall contact centre efficiency by implementing innovative training techniques and best practices.
- Provided one-on-one coaching sessions tailored specifically towards addressing individual performance challenges or areas requiring growth.
- Conducted regular assessments of trainee progress, providing constructive feedback and targeted coaching to drive improvement.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Graduate Diploma - Adult Language, Literacy And Numeracy Practice
MW Training Consultants
Scarborough, QLD12.2026
Graduate Certificate - Digital Teaching And Learning
Victoria University
Melbourne, VIC12.2024
Certificate IV - Training And Assessment (TAE40116)
HBA Learning Centres
Melbourne, VIC01.2023
Statement of Attainment - Enterprise Trainer-Presenting Skill Set
HBA Learning Centres
Melbourne, VIC01.2023
Bachelor of Education - Primary
Swinburne University of Technology
Melbourne, VIC12.2016
Skills
- Course Materials Development
- Excellent Communication
- Learning Styles
- Adult Learning Theories
- Student Engagement
- Group and Individual Instruction
- Training Program Development
- Procedure Manual Writing
- Training Needs Analysis
- Staff Development Plans
- Learning Management Systems
- Student Management Systems
SOFTWARE & DIGITAL COMPETENCIES
- Microsoft Suite (Word, Excel, Outlook, PowerPoint, Publisher, Teams)
- Articulate 360 (LMS) - Moodle (LMS)
- Adobe Creative Cloud (PDF, Photoshop, Premiere)
- aXcelerate (LMS/SMS) - Compass (SMS)
- Pronto (CRM) - Siebel (CRM)
- Canva - Pixlr
Additional Information
Qualifications Held and/or Accredited to Deliver in the VET Sector
Certificate IV (BSB40407) Small Business Management
Certificate IV (THH41397) Hospitality (Commercial Cookery) *select units only
Certificate III (ICT30102) Customer Contact
Certificate II (22473VIC) General Education for Adults
Certificate II (ICT20120) Applied Digital Technologies
Certificate II (BSB20120) Workplace Skills
Certificate II (THH21897) Hospitality (Operations)
Certificate I (22472VIC) General Education for Adults
Certificate I (SIT10216) Hospitality
Timeline
Training and Compliance Officer
Serco Traffic Camera Services
04.2023 - Current
Trainer and Assessor (Coach)
Indie College
04.2021 - 03.2023
Subject Matter Expert (SME)
Westpac
11.2015 - 10.2018
Drama Teacher & Business Owner
Kidz Act
10.2011 - 09.2015
Contact Centre Trainer
Crazy Johns
11.2007 - 10.2011
Graduate Diploma - Adult Language, Literacy And Numeracy Practice
MW Training Consultants
Graduate Certificate - Digital Teaching And Learning
Victoria University
Certificate IV - Training And Assessment (TAE40116)
HBA Learning Centres
Statement of Attainment - Enterprise Trainer-Presenting Skill Set
HBA Learning Centres
Bachelor of Education - Primary
Swinburne University of Technology
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