CALLUM MATTHEWS
Melbourne,VIC
Summary
Having worked in many different industries I have gained a broad and thorough understanding of how to successfully thrive in difficult and busy working environments. My role as an apprentice estimator taught me a lot of new skills and gave me a solid start into my professional career. I quickly adapted to my new role as part of a close knit-team, I was happy to help colleagues out to get the job done in an environment that can be very pressured. This was good experience to give me skills for working in a fast-paced environment and being level headed in any complicated situations. In recent months I have worked within the customer service side of technology, working for a dynamic IT company which has really helped me adapt to other environments which I believe I thrived in; while helping me improve a lot on the skills which I have already been working on.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk Agent
Lifeline IT
09.2023 - 11.2024
- Improved customer satisfaction by addressing and resolving technical issues
- Trained new team members on company-specific software applications, ensuring integration into the help desk team
- Supported the roll-out of new hardware devices throughout the company by assisting in setup, installation, and user training
- Developed strong working relationships with clients, providing exceptional customer service
- Provided remote assistance to users, enabling quick resolution of off-site technical issues
Guest Service Agent
Saracens Head Hotel
11.2022 - 06.2023
- Greeting guests and showing them the features of the hotel
- Attending to any needs of the guests
- Bar work & porter duties
- Admin including monthly reports via spreadsheets, replying to emails & answering calls
Hotel All Rounder
Mantra PortSea
05.2022 - 10.2022
- Maintenance to hotel & rooms when required
- Houseman/Housekeeping duties
- Public areas/Porter tasks
- Pool testing & cleaning
- Demonstrating respect, friendliness and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked flexible hours across night, weekend, and holiday shifts
Sales and Marketing
Streetfighter Media
06.2021 - 03.2022
- Promoting clients' brands through face-to-face sales and other methods
- Representing the client in a professional manner
- Creating customer awareness
Bar & Waiting Staff
Milky Lane
05.2020 - 10.2020
- Running food and drinks out to tables
- Taking orders
- Opening/closing the restaurant making sure it is ready for customers
- Providing a great customer experience
Junior Building Surveyor
Valuation Office Agency
07.2019 - 05.2020
- Visiting & inspecting (measuring & valuing) non domestic/domestic property
- Updating database with information gathered
- Calling/emailing clients & ratepayers to arrange inspections
- Any other admin duties as required
Apprentice Estimator/Surveyor
Dukeries Roofing
09.2017 - 06.2019
- Pricing up and putting together the estimates for the roofing works
- Dealing with customers face to face & on the phone
- Visiting sites to assess the works needed
- Organising the deliveries out to site, with materials & labour being factored in
Education
GCSE - Maths, English, ICT
The Minster School
Level 3 - Construction & The Built Environment
NCN College Nottingham
Skills
- Customer service
- Decision-making
- Excellent communication
- Reliability
- Teamwork and collaboration
- Problem-solving
Certification
- Australian Driver's License
- Construction White Card
- Demonstrate First Attack Fire Fighting Equipment
Timeline
IT Help Desk Agent
Lifeline IT
09.2023 - 11.2024
Guest Service Agent
Saracens Head Hotel
11.2022 - 06.2023
Hotel All Rounder
Mantra PortSea
05.2022 - 10.2022
Sales and Marketing
Streetfighter Media
06.2021 - 03.2022
Bar & Waiting Staff
Milky Lane
05.2020 - 10.2020
Junior Building Surveyor
Valuation Office Agency
07.2019 - 05.2020
Apprentice Estimator/Surveyor
Dukeries Roofing
09.2017 - 06.2019
GCSE - Maths, English, ICT
The Minster School
Level 3 - Construction & The Built Environment
NCN College Nottingham
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