Callum McKechnie
Mackenzie,Australia
Summary
Motivated retail sales professional with a proven track record of driving sales and fostering customer loyalty through personalized service. Highly resourceful, adept at understanding customer needs, guiding them to suitable merchandise, and successfully upselling to achieve sales targets. Committed to enhancing customer experiences by maintaining a positive and professional demeanor while addressing inquiries and processing transactions.
Service-oriented individual with exceptional social skills, effective communication abilities, and a background in customer service. Dedicated to upholding health and safety standards, particularly in handling food items. Proactively supports team members and addresses issues as they arise, ensuring smooth operations.
Passionate about supporting the emotional, social, and academic development of young children. Trained in developmental stages and well-versed in creating safe and nurturing environments conducive to learning. Eager to integrate education-based strategies with holistic approaches to promote overall health and wellness.
Overview
10
10
years of professional experience
Work History
Retail Sales Assistant
Myer Carindale
11.2020 - Current
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
Crew Member
Hungry Jack's
06.2014 - 11.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
Bachelor of Education - High School Teaching
Griffith University
Brisbane, QLD05.2025
High School Diploma -
Cannon Hill Anglican College
Brisbane, QLD11.2017
Certificate III - Business Management
Binnacle Training
Brisbane, QLD11.2017
Skills
- Discussion Facilitation
- Student safety
- Behaviour Modeling
- Student Supervision
- Attendance Tracking
- Special Education Support
- Small and Large Group Instruction
- Behaviour Management
- Teamwork
- Punctuality
- Goal-Oriented
- Building rapport
- Student Tutoring
- Material Preparation
- Differentiated Instruction
- Progress Monitoring
- Activity implementation
Additional Information
Volunteer Placements:
Carina Cobras Basketball 2015/16
Acted as basketball coach at Carina Cobras Basketball. As well as, coaching my own teams I also acted as an assistant for under 11's & 13’s training session where I led large groups of children through workouts and skill development training. I communicate effectively with parents and students. I love to motivate and encourage the teams and have been officially commended by my seniors and parents for ingenuity and a high degree of professionalism.
Timeline
Retail Sales Assistant
Myer Carindale
11.2020 - Current
Crew Member
Hungry Jack's
06.2014 - 11.2020
Bachelor of Education - High School Teaching
Griffith University
High School Diploma -
Cannon Hill Anglican College
Certificate III - Business Management
Binnacle Training
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