Callum Mclean
Summary
Skilled Supervisor and Sales Professional with over two years of experience in security operations and management, coupled with a substantial background in sales and product management within the retail and automotive industries. Proven track record in developing and maintaining customer relations, identifying sales opportunities, and executing strategic plans to drive business growth. Adept at collaborating with marketing and sales teams to create effective campaigns. Excellent communication, interpersonal, and technological skills, with a strong aptitude in managing and maintaining accurate sales activity records and customer interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Supervisor
Specsavers Wanneroo
08.2022 - Current
- Oversee sales personnel, cashiers, and stock handlers, ensuring store operations run smoothly
- Manage store finances and prepare an annual budget, keeping track of expenditure, sales figures, and employee performance
- Ensure correct ordering, receiving, stocking, and display of merchandise while supervising and training staff
- Coordinate day-to-day operations including staff rostering, stock management, and customer resolution processes
Rostering Coordinator
Ace Security and Event Services
01.2022 - 07.2022
- Lead scheduling and rostering operations, ensuring the right staff are assigned to appropriate shifts
- Manage employee records and data using specialized software to enhance operational efficiency
- Build and implement master rosters aligning with the firm's goals, ensuring work is completed on schedule and within budget
Security Supervisor
Ace Security and Event Services
07.2019 - 07.2022
- Monitor security equipment, supervise security staff, and ensure the physical safety of visitors, employees, and organization assets
- Conduct regular security audits, risk assessments, and investigate security incidents, taking corrective actions when necessary
- Develop and enforce standard operating procedures for security, ensuring a safe and secure environment
Officer and Team Leader - CoSafe
City of Cockburn
05.2021 - 12.2021
- - Lead community safety patrols, improving community safety by addressing anti-social behaviour, noise complaints, and other local issues.
- Engage with local and state entities, conducting investigations pertaining to local law breaches and overseeing CCTV operations
- Train and guide team across various shifts, ensuring effective response to non-emergency calls including graffiti, excessive noise, and suspicious acts
Product Manager
AV Truck Services
01.2018 - 08.2019
- Oversee the research, design, and marketing of flagship vehicles, ensuring professional and efficient operations
- Translate business requirements into technical specifications, planning and developing product pricing and positioning strategies
- Lead product development teams from conception to implementation, ensuring timely delivery and meeting KPI targets
Automotive Sales Consultant
Isuzu Motors
10.2016 - 12.2017
- Assist customers in making purchase decisions, providing detailed information on vehicle features, specifications, and financing options
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Maintain up-to-date knowledge on new and used vehicle inventory and technology, effectively overcoming objections to drive sales
Optical Assistant
Specsavers Wanneroo
01.2010 - 10.2016
- - Provide technical guidance for optical measurements, selling, measuring, fitting, and modifying prescription glasses or contact lenses for customers
- - Access a wide range of frames and lenses, ensuring customer satisfaction by meeting and exceeding their expectations
- - Participate in educational and development opportunities, improving service delivery and contributing to the transformation of eye health
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Education
Certificate IV in Optical Dispensing -
ACOD
04.2024
Certificate IV in Government Investigations -
Paragon Corporate Training
01.2020
Certificate III in Crowd Controller -
Core Quality Management Consultants
01.2019
Certificate III in Security Operations -
Core Quality Management Consultants
01.2019
Year 12 -
Irene McCormack Catholic College
12.2012
Skills
- Sales Strategies
- Store Opening and Closing
- Pricing Strategies
- Multitasking and Organization
- Supply Management
- Transaction Processing
- Mentoring
- Team Supervision
Certification
- Security Licence, 06/01/19, Current
- Evidence of Full Covid-19 Vaccination
- WA Drivers Licence, WA Department Of Transport, 11/21/26
Languages
English
Timeline
Store Supervisor
Specsavers Wanneroo
08.2022 - Current
Rostering Coordinator
Ace Security and Event Services
01.2022 - 07.2022
Officer and Team Leader - CoSafe
City of Cockburn
05.2021 - 12.2021
Security Supervisor
Ace Security and Event Services
07.2019 - 07.2022
Product Manager
AV Truck Services
01.2018 - 08.2019
Automotive Sales Consultant
Isuzu Motors
10.2016 - 12.2017
Optical Assistant
Specsavers Wanneroo
01.2010 - 10.2016
Certificate IV in Optical Dispensing -
ACOD
Certificate IV in Government Investigations -
Paragon Corporate Training
Certificate III in Crowd Controller -
Core Quality Management Consultants
Certificate III in Security Operations -
Core Quality Management Consultants
Year 12 -
Irene McCormack Catholic College
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