Callum Paterson
Melbourne,VIC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
A decade+ of shift work experience, in fast paced, high stress environments
Overview
15
15
years of professional experience
Work History
Property Caretaker
Unique Property Management
Melbourne, VIC
01.2023 - Current
- Ensured proper maintenance and upkeep of the property grounds, including lawn care, landscaping, and snow removal.
- Conducted regular inspections of exterior areas to identify any needed repairs or improvements.
- Maintained accurate records of all tasks completed, supplies purchased, and equipment used.
- Performed minor repair work such as painting, carpentry, plumbing, electrical work, and masonry when necessary.
- Secured the premises by locking doors and gates after hours.
- Assisted with move-in and move-out procedures for tenants.
- Operated machinery such as lawnmowers, blowers, snowplows., when needed.
- Greeted visitors courteously at the property entrance and directed them accordingly.
Operations Manager
Abaxa
Canning Vale, 6110
03.2011 - 05.2019
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
Faults and Emergencies Consultant
Alinta Gas/Jemena Electricity
Melbourne, VIC
04.2009 - 11.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Certificate III - Forensic Science
Swinbourne University
Hawthorn, VIC12.2008
High School Diploma -
St Josephs College
Ferntree Gully, VIC12.2007
Skills
- Personal Care
- Preventive Maintenance
- Mobility Support
- Basic Carpentry
- Adaptable and Flexible
- Customer Relations
- Self-Directed
- Organization
- Problem-Solving
- Critical Thinking
- Organizational Skills
- Task Prioritization
- Calm Under Pressure
- Multitasking
- Decision-Making
- Quality Assurance
- Troubleshooting
- Shift work
- Issue Resolution
- Work Planning and Prioritization
- Attention to Detail
- Project Management
Timeline
Property Caretaker
Unique Property Management
01.2023 - Current
Operations Manager
Abaxa
03.2011 - 05.2019
Faults and Emergencies Consultant
Alinta Gas/Jemena Electricity
04.2009 - 11.2010
Certificate III - Forensic Science
Swinbourne University
High School Diploma -
St Josephs College
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