Cally-Claire Naude
Gold Coast,QLD
Summary
I am a dedicated person with a family of five. I have been successful at raising a family, and I attribute this success to my ability to plan, schedule, and handle many different tasks at once. This flexibility can help contribute to being a mentor where it involves making available myself available to support and advise someone when they need it. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Service Advisor
Cricks Tweed
04.2023 - Current
- Budget/Service KPI’s and customer satisfaction is achieved as set by management.
- Completion of all required learning and development material assigned for your role and personal development
- Professional and respectful communication to all persons involved with your role
- Following all official directions provided by supervisor/manager
- Demonstrating and displaying our Drive Away Happy mission
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Customer Experience Consultant
Autopact
09.2022 - 04.2023
- Manages sales and service follow-up calls in professional consistent and timely manner.
- Promptly and thoroughly resolves customer concerns using established methods and processes.
- Previews and Maintain customer profiles for data accuracy and integrity.
- Conducts customers retentions campaigns via phone, text and email using established method of process.
- Maintain Call logs.
- Manage large amounts of Outbound/Inbound calls in timely manner.
- Adaptability to navigate through change.
STAR EXPRESS CLEANING SERVICES
Star Express Cleaning And Other Services
08.2021 - 11.2022
- Streamlined service processes for increased efficiency and improved response times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to ensure seamless customer service experiences.
- Maintained accurate records of customer interactions, transactions, and feedback.
- Developed strong working relationships with colleagues to foster a positive work environment.
- Contributed ideas for process improvements during team meetings that led to reduced wait times.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Using participants NDIS information to create regular service bookings through PRODA
- Coordinating services between clients, coordinators, support workers and contractors. Discussed specific requirements for vulnerable individuals and liaising between family members, coordinators, and clients to me Stock and storeroom control.
- Ordering and organising stock including cleaning chemicals and equipment, toiletry goods and sanitary items for commercial properties.
- Managing and routinely checking equipment. Understanding of Workplace Health and Safety and assessment and their requirements.
- Staff management - Recruiting, inducting, and training of staff.
- Collecting and arranging staff documents including Disability Worker Screening Checks, National Police Checks.
- Maintaining staff records and incident reports
Education
High School Diploma -
High School Merensky, South Africa
Tzaneen, South Africa 11.2004
Skills
- Repairs Scheduling
- CRM Software
- Technical Support
- Customer Retention
- Cost Estimation
- Service Estimates
- Vehicle assessment
- Computer Skills
- Documentation And Reporting
- Price Quoting
- Data Entry
- Data Processing
- Service Scheduling
- Strong Work Ethic
- Handling Customer Complaints
- Telemarketing expertise
- Attention to Detail
- Warranty Claims Process Management
- Service Order Flow
- Customer Relationship Management
- Call Center Operations
- Progress Reporting
- Team player mentality
- Microsoft Office
- Reliability
Timeline
Service Advisor
Cricks Tweed
04.2023 - Current
Customer Experience Consultant
Autopact
09.2022 - 04.2023
STAR EXPRESS CLEANING SERVICES
Star Express Cleaning And Other Services
08.2021 - 11.2022
High School Diploma -
High School Merensky, South Africa
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