Calum Bruce

• Oversaw daily store operations and ensured compliance with company policies.
• Managed inventory levels and coordinated product ordering and restocking processes.
• Trained and mentored staff on customer service and sales techniques.
• Trained and mentored department managers, and recently a new store manager, across multiple locations.
• Merchandise stock and create new displays across the store, utilising the space we have to its maximum capacity.
• Use P&Ls and budgets to create action plans to improve results and meet targets.

• Managed catering operations for corporate events and private functions.
• Oversaw inventory management to ensure adequate supplies for events.
• Resolved client inquiries and concerns promptly to enhance satisfaction levels.

Owned by the same people as the Herdsman I was promoted here to manage the deli and to start overseeing the whole store my roles included.

• Stock control, ordering processing and maintaining
• Trained, supervised and evaluated deli staff to align with health and safety regulations.
• Introducing new products and coming up with marketing strategies to gain them traction
• Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
• Expanding already existing departments by changing displays introducing new lines and working with other managers
• Designing new procedures to maintain a high quality of food, whilst also maintain a profit margin
• Launching and organising an order online system for catering
• Rostering and staff management
• Running a weekly manager meeting to ensure a cohesive workplace
• Weekly Profit & Loss Sheets
• Resolving conflicts fast and professionally to maintain a healthy working environment

My main position was in the deli but helped in multiple departments

• Checked incoming orders and organised new stock.
• Optimised shop communication by acting as liaison between departments.
• Remained calm and composed in tense situations involving angry or upset customers.
• Delivered exemplary customer service to all customers, even in peak business periods.
• Implemented new systems to help receive customer orders