Calum Forsyth
Abbotsford,VIC
Summary
IT professional with experience in Educational settings in Information Technology Specialist Technician roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at maintaining system performance to drive optimal user experience.
Overview
13
13
years of professional experience
Work History
Information Technology Specialist Technician
Department Of Education Vic - Fitzroy High School
11.2023 - 12.2023
- Assisted Teachers and Staff & Students with various IT-related issues such as Education Account & Compass Password Resets, Diagnosed Hardware related problems, and managed external contract repairs
IT Help Desk
Right Solutions Pty Ltd
06.2016 - 12.2021
- Verified the quality & accuracy of construction qualifications and license information, Worked as part of a team taking calls to assist clients and the sub contracting employees with uploading qualifications & certificates, walking them through the online induction process etc, Troubleshooting apps and other development tools was required
- I was appointed to finding any potential bugs in updates during beta testing phases.
IT Help Desk
Randwick City Council
03.2016 - 05.2016
- Managed the helpdesk ticketing system HEAT, Delivered consistently high customer service while striving for a high level of first contact resolution, Resolved incidents and completed service requests within established timeframes in accordance with Service Level Agreements and as directed, Organised third party repair and replacement for hardware related issues, Offered SCCM remote support to internal staff for more detailed diagnosis, Diagnosed printer hardware faults and arranged technicians to come onsite for repair
IT Help Desk
Rawtech
12.2015 - 03.2016
- Managed the helpdesk ticketing system
- Escalated and arranged tickets were based on priority, Assisted clients with their issues via Kaseya, Organised third party repair and replacement for hardware related issues, Organised Image Deployment rollout Projects
IT Help Desk
Education Queensland
03.2011 - 12.2012
- Diagnosed student laptop issues as part of the 1 to 1 student laptop program
- Problems related to the OS or software were often dealt with via the PXE boot reimaging process, Arranged outbound repair services for damaged hardware, particularly screens and keyboards, Pushing out application & network updates via Symantec Ghost, Troubleshooted individual software issues if reimaging wasn't the most viable option
Education
No Degree - Certificate 111 IT Networking
TAFE Queensland
Mooloolaba, QLDSkills
- Exceptional interpersonal communication skills, including technical service
- Team player, patient, and friendly with attention to intricate detail
- Established ability to adapt quickly to new workplace environments
- Proficient in LAN, WAN, and network installation
- Skilled in writing engaging technical documentation
- Proficient in Active Directory with tasks such as password resets and account creation
- Network and technical troubleshooting
- Hardware maintenance, inspection, repair, installation and upgrades
- Problem-Solving
- Laptop Servicing
- User training and support
- Software diagnosis, upgrades, repair
- System Maintenance
- Application installations
Personal Activities
- Professional Super Smash Bros Melee Player and Event Co Ordinator
- Basketball
- Chess
- Dance Dance Revolution/In the Groove
References
- Shiv, ICT Project Manager, Wurun Senior Campus, 0468810016
- Andrew Burgess, IT Service Desk Coordinator, Randwick City Council, 0293990946
- Mark Piper, IT Manager, Nambour High School, 0405356029
Timeline
Information Technology Specialist Technician
Department Of Education Vic - Fitzroy High School
11.2023 - 12.2023
IT Help Desk
Right Solutions Pty Ltd
06.2016 - 12.2021
IT Help Desk
Randwick City Council
03.2016 - 05.2016
IT Help Desk
Rawtech
12.2015 - 03.2016
IT Help Desk
Education Queensland
03.2011 - 12.2012
No Degree - Certificate 111 IT Networking
TAFE Queensland
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