Natural and strong leader, excelling in managing small teams and driving employees to reach their full potential. Decisive and objective-based mindset, able to self-motivate and work collaboratively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
Sad Tofu
Melbourne, VIC
11.2020 - Current
Negotiated contracts with vendors, suppliers, and partners.
Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Implemented strategies to enhance company's suite of products and services.
Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Identified potential opportunities for collaborative projects with other businesses.
Developed creative solutions for complex problems facing the organization.
Negotiated and approved contracts between company and distributors, suppliers and other external entities.
Recruitment Consultant & Account Manager
Toll People
Tullamarine, VIC
08.2023 - 12.2023
Collaborated with hiring managers to develop job descriptions that accurately reflect the requirements of the role and attract the right candidates
Created a talent pipeline of qualified candidates for various positions, resulting in a decrease in time spent sourcing new hires
Operated within a network of over 10,000 successful candidates for various roles, resulting in a significant reduction in time-to-hire for site-specific requirements
Provided personalized customer service that resulted in an increase in customer satisfaction ratings.
Evaluated recruitment or selection criteria for conformance to professional standards or recommended revisions.
Reviewed employment applications to match applicants with job requirements.
Conducted reference checks for shortlisted candidates.
Collaborated with department heads to ensure recruitment strategies were aligned with organizational objectives.
Human Resources Manager
Support Your Way Disability Services
Melbourne, VIC
04.2022 - 08.2023
Training and managing a small team of administrative officers
Working with staff across two states to ensure cohesive business practices
Handling employee issues in relation to rosters, payroll, and general workplace concerns
Overseeing the employee life cycle from hiring through to dismissal
Updating company procedures for the storage and assessment of personnel compliance documents.
Held exit interviews and documented information discussed with employees.
Executive Vehicle Buyer
Dutton Garage
Richmond, VIC
12.2021 - 03.2022
Created leads for the purchase of vehicles to fill showroom floors in over a dozen car dealerships around Australia
Employed a range of persuasive techniques in negotiations with sellers to strengthen company profit margins
Handled logistics, contracts, client service, and many more responsibilities.
Developed product purchasing and sales strategies according to company budgets.
Analyzed market trends and competitor data to identify opportunities for cost savings.
Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
Front of House
Tio Tapas Y Vino
Mornington, VIC
01.2019 - 12.2020
Waiter and bartender at an upscale Spanish tapas-style restaurant on the main street of Mornington
Excellent customer service leading to positive word of mouth and reviews
Duties include cocktail mixing, general bar duties, coffee making, serving of food and drinks, task delegation, general cleaning.
Worked with managers to report and resolve customer issues or concerns.
Maintained safe food handling practices to prevent germ spread.
Checked food quality regularly before serving it to customers.
Greeted and talked pleasantly with customers to promote positive image for business.
Earned consistently high tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
Warmly greeted visitors to promote great customer service and positive ordering experience.
FOH / Supervisor
Thanks Albert
Mornington, VIC
11.2017 - 11.2019
I left to work at their sister company for 8 months and then was rehired in a position of greater authority, shortly after which the venue closed down for sale and rebranding.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Duties included closing/opening of the restaurant, handling and reporting finances, delegation of tasks, training new employees, and assisting with the hiring process.
Supervised team of employees, maintaining positive and productive atmosphere to enhance employee and customer dining experience.
Used proper cleaning supplies and methods to disinfect counters where items for consumption had been prepared.
Handled complaints, settled disputes and resolved customer conflicts.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
Diploma of Justice - Law Enforcement
Chisholm
Frankston, VIC
08-2020
VCE -
Flinders Christian Community College
Tyabb, VIC
11-2015
Skills
Contract Management
Risk Management
Business Planning
Staff Management
Regulatory Compliance
Policy Development
Business Management
Links - Sad Tofu
LinkedIn
Documents And Certifications
National Police Check
Working With Children Check
NDIS Worker Screening Check
Responsible Service of Alcohol
COVID-19 Infection Control Training
Licence to Operate a Forklift
Personal Information
Title: Human Resources & Account Manager
Languages
English
French
References
Luke David, Support Your Way, luke@supportyourway.com.au, 04-4 /60 /I4
Anthony Miller, Support Your Way, anthony@supportyourway.com.au, 043/ I34 I34
Chris Fernandez, Dutton Garage, c.fernandez@duttongarage.com, 04-6 I0I 900