Calvin Zhang
Lyneham,ACT
Summary
Talented finance specialist with proven track record of providing financial services to clients while managing complex transactions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Lending Specialist
Commonwealth Bank Of Australia, CBA
08.2022 - Current
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
- Implemented risk mitigation strategies during loan evaluation processes, safeguarding the institution''s interests and minimizing potential losses.
- Optimized internal communication channels between departments, facilitating faster loan processing times and improved accuracy in documentation handling.
Licensed Mortgage Broker
Aussie Home Loans
01.2021 - 07.2022
- Conducted comprehensive financial analyses to determine borrower eligibility for various mortgage programs based on credit history, income stability, and debt ratios.
- Built a strong referral network by maintaining positive relationships with realtors, builders, and other industry professionals.
- Ensured regulatory compliance by staying current on changing rules, guidelines, and lender requirements.
Digital Campaign Manager
Epoch Digital Network, The Epoch Times
02.2018 - 10.2020
- Manage and implement ad operations, provide pre-sale and post-sale supports to salespeople
- Manage and implement ad operations & trafficking processes, inventory and campaign lifecycle management, generate reports, account management
- Master cutting-edge digital advertising platforms and skills for video, search, Facebook, native ads, email marketing, sponsored content etc
Administrator Assistant
Bebrite Gungahlin
05.2013 - 02.2018
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
Customer Service Representative
Kyani Australia Pty Ltd
10.2016 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate IV - Banking Services
Commonwealth Bank
Commwealth Bank04.2023
Diploma of Finance And Mortgage Broking Management - Mortgage Broking
Kaplan Professional (Australia)
03.2022
Bachelor of Science - Statistics, Mathematical Modelling
ANU
Canberra, ACT05.2015
Skills
- Creditworthiness Determination
- Professional partnership
- Problem Solving
- Complaint Handling
- Documentation Review
- Financial Reporting
- Financial Service Solutions
- Bank Product Marketing
- Credit analysis
- Portfolio Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Fluent in MS Word, Excel, PowerPoint, Outlook
- English and Mandarin
Certification
- Justice of the Peace ACT
- Google Ads Certificate (individual), Google Partner Program
- 2019 Prudence Award (Year 11), Australian Mathematics Competition (AMC)
Accomplishments
- NPS raw score 90% at Commonwealth Bank of Australia
- Ultimate Awards Success Lender at Commonwealth Bank of Australia
Languages
English
Full Professional
Mandarin
Native or Bilingual
Timeline
Home Lending Specialist
Commonwealth Bank Of Australia, CBA
08.2022 - Current
Licensed Mortgage Broker
Aussie Home Loans
01.2021 - 07.2022
Digital Campaign Manager
Epoch Digital Network, The Epoch Times
02.2018 - 10.2020
Customer Service Representative
Kyani Australia Pty Ltd
10.2016 - 06.2017
Administrator Assistant
Bebrite Gungahlin
05.2013 - 02.2018
Certificate IV - Banking Services
Commonwealth Bank
Diploma of Finance And Mortgage Broking Management - Mortgage Broking
Kaplan Professional (Australia)
Bachelor of Science - Statistics, Mathematical Modelling
ANU
- Justice of the Peace ACT
- Google Ads Certificate (individual), Google Partner Program
- 2019 Prudence Award (Year 11), Australian Mathematics Competition (AMC)
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