Calvina Farel
Glen Waverley,VIC
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Mad Mex
09.2023 - Current
- Developed and maintained software applications
- Collaborated with cross-functional teams
- Implemented new features and enhancements
- Adjusted food preparation methods in accordance with customer requests.
- Operated register to process payments and collect cash payment for order totals.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Used proper techniques to prepare food and ingredients.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Retail Assistant
Sacca's Fine Foods
07.2023 - 12.2023
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained accurate cash handling at registers, reducing discrepancies in daily reports.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Streamlined checkout process, resulting in shorter wait times for customers.
Team Member
Zambrero
08.2023 - 09.2023
- Assisted customers in selecting merchandise best suited to needs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Followed food safety practices and sanitation guidelines.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
Education
Master of Science - Business Information Systems
Swinburne University of Technology
Melbourne, VIC08.2025
Skills
- Complex Problem-Solving
- Call Center Operations
- Social media expertise
- Lift heavy weight
- Money Handling
- Customer Service
- Teamwork and Collaboration
- Workplace Safety
Certification
Food Safety
RSA
References
Navil Pereira
Cook
Schnitz- Collins Street
0468490420
Timeline
Team Member
Mad Mex
09.2023 - Current
Team Member
Zambrero
08.2023 - 09.2023
Retail Assistant
Sacca's Fine Foods
07.2023 - 12.2023
Master of Science - Business Information Systems
Swinburne University of Technology
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