Calypso McLean
Bundaberg,QLD
Summary
Dynamic leader with a proven track record at Spotlight, adept in staff management and customer service. Excelled in training and mentoring, enhancing team productivity through efficient workflows. Demonstrated exceptional professionalism and communication, fostering a culture of excellence. Achieved significant improvements in team morale and customer satisfaction without relying on numerical percentages.
Overview
3
3
years of professional experience
Work History
Resett Supervisor
Spotlight
08.2024 - Current
- Worked as the Resett Supervisor in the between time of finding another adult for the position.
- Oversaw daily operations of the department; filling stock, creating signage for sales and organising the stock dock during and after store hours, and ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed team of 2-8 employees, delegated tasks and held each employee accountable for completing assignments.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Trained new employees on overall company and department-specific policies and procedures.
Retail Sales Assistant
Spotlight
09.2022 - Current
- Worked in multiple store departments and trained new staff members in these departments.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
Worker
The Fish and Chip Factory
06.2021 - 09.2021
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
Education
High School Diploma -
Bundaberg North State High School
Bundaberg, QLD11-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Team building
- Team leadership
- Self motivation
- Reliable
- Professionalism
- Excellent communication
- Time management
Accomplishments
- Whilst at school achieved a full colour cultural award, which is given to someone who receives a cultural award 6 years in a row.
- Played as first position bassist in my schools string orchestra.
- Received my manual Ps license in August
- Hold a Cert II in Engineering.
- Was a Publicity Representative for my school and planned the schools relay for life bingo and school arts night program.
Timeline
Resett Supervisor
Spotlight
08.2024 - Current
Retail Sales Assistant
Spotlight
09.2022 - Current
Worker
The Fish and Chip Factory
06.2021 - 09.2021
High School Diploma -
Bundaberg North State High School
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