Camdyn McKinley
Cairns,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Organised and dependable candidate who is successful at managing multiple priorities with a positive attitude. Proficient in customer service practices, bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Stefan Hair Fashions
04.2023 - 10.2023
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Salon Coordinator
Wyld Ginger Hair
08.2018 - 07.2022
- Greeted clients upon arrival at salon, offering prompt, courteous service.
- Scheduled appointments by phone, email, social media and in person.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Handled all payments and provided invoices for guest and salon records.
- Managed salon's calendar to organise customer appointments, employee schedules and special events.
- Maintained organisation of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Prepared billings and estimates for customers.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Offered exceptional service and support to walk-in and scheduled customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Working with other staff members to ensure all day-to-day tasks were successfully completed and that our clients had a good experience.
Education
Bachelor of Communications - Public Relations And Journalism
Griffith University
Brisbane, QLD07.2025
High School Diploma -
Redlynch State College
Redlynch, QLD11.2021
Skills
- Appointment Scheduling
- Problem-Solving Abilities
- Conflict Resolution
- Active Listening
- Recordkeeping Strengths
- Customer Relations
- Critical Thinking
- Call Management
- Coordination
- Microsoft Office Suite
- Computer Proficiency
- Money Handling Abilities
Timeline
Customer Service Representative
Stefan Hair Fashions
04.2023 - 10.2023
Salon Coordinator
Wyld Ginger Hair
08.2018 - 07.2022
Bachelor of Communications - Public Relations And Journalism
Griffith University
High School Diploma -
Redlynch State College
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