Camelia Uura
BRISBANE
Summary
Dynamic business owner with a proven track record at Seafood Lovers Cafe, excelling in menu development and vendor negotiation. Expert in driving customer satisfaction through effective communication and strategic marketing. Successfully built a thriving business from the ground up, demonstrating strong leadership and problem-solving skills to enhance operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Owner
Seafood lovers cafe
Margate
01.2024 - Current
- Developed menu offerings based on customer preferences and seasonal availability.
- Trained and supervised staff in food preparation and customer service standards.
- Implemented marketing strategies to attract new customers and enhance brand visibility.
- Maintained cleanliness and safety standards in food handling and kitchen areas.
- Collaborated with local suppliers to source high-quality, sustainable seafood products.
- Handled inventory management to maintain fresh seafood supplies and quality control.
- Resolved customer inquiries and complaints to ensure a positive dining experience.
- Oversaw daily operations of the business and provided guidance to staff.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Kept up-to-date on regulatory changes affecting business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Conducted regular meetings with employees to review progress towards company goals.
- Managed inventory levels to meet customer demand while minimizing costs.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Identified and recruited staff members, including managers and sales personnel.
- Conducted market research to identify new opportunities for growth.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Skills
- Menu development
- Inventory management
- Food safety compliance
- Customer service policy
- Vendor negotiation
- Marketing strategy
- Cash flow monitoring
- Employee training
- Market research
- Team building
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Decision making
- Staff hiring
- Consulting
- New business development
- Process improvement
- Strategic Decision-making
- Vendor relationship management
- Business development
- Sales development
- Trends analysis
- Coaching and mentoring
- Regulatory compliance
- Sales strategies
- Customer relations
- Attention to detail
- Business planning
- Driven and determined
- Cost control and budgeting
- Relationship building
- Financial planning
- Contract management
- Sales planning
- Employee development
- Issue resolution
Languages
Rurutu
First Language
French
Proficient (C2)
C2
Tahitian language
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Certification
- Food business license
- Outdoor dining approval
- Queensland liquor act 1992, commercial other - subsidiary on premises license
Timeline
Business Owner
Seafood lovers cafe
01.2024 - Current