Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Camellia Elgayar

Mordialloc

Summary

To contribute meaningfully to a purpose-driven organisation by applying my skills, experience, and dedication to excellence, while continuing to grow professionally and expand my capabilities in a supportive and values-aligned environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Activator Coach and Program Coordinator

Bushido Alchemy Pty Ltd
06.2023 - Current
  • Enhanced mentee performance by providing personalized guidance and support.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Aligned coaching methodologies with current best practices to enhance overall program efficacy consistently.
  • Established rapport with participants, fostering a supportive learning environment conducive to personal growth and development.
  • Enhanced participant engagement through the development and delivery of innovative workshops and activities.
  • Facilitated group sessions focused on skill-building exercises, promoting collaboration among participants.
  • Increased client retention rates by maintaining open lines of communication and offering timely assistance when needed.
  • Nurtured a culture of accountability among clients by setting clear expectations regarding commitment levels required for success.
  • Boosted client satisfaction by providing ongoing support, guidance, and resources throughout their program journey.
  • Designed interactive training materials that catered to various learning styles for enhanced comprehension.
  • Provided coaching and mentoring to clients.

Finance and Events Manager

Wellness Leadership Academy
08.2016 - 06.2023
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Increased client satisfaction by consistently delivering well-executed events within budget constraints.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Prepared weekly reconciliation of bank accounts and took corrective actions on deviations.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Developed comprehensive financial reports for Managements decision-making support.
  • Created organizational structures to improve accounting and finance functions.
  • Facilitated efficient communication between sales and finance team to provide seamless customer experience.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
  • Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Utilized Microsoft Excel, Stripe and Eway, Paypal, Bank account to manage invoices and payments.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Developed weekly, monthly, quarterly and annual profit and loss statements and balance sheets.

Administrations Manager (Co Owner)

Limitless Bodies Health Club
01.2014 - 01.2016
  • Oversaw end-to-end business operations, including finance, marketing, HR, front-of-house, and customer experience.
  • Managed recruitment, onboarding, and training of all new team members, fostering a high-performance and client-focused team culture.
  • Designed and implemented social media strategies and marketing campaigns to drive membership growth and engagement.
  • Prepared internal documentation for member onboarding and staff processes, ensuring compliance and clarity.
  • Managed accounts payable and receivable, and maintained accurate financial records through accounting software, streamlining end-of-year processes for the accountant.
  • Administered payroll, inventory ordering, and stock control to maintain efficient business and service delivery.
  • Maintained member records and handled account updates, payments, and customer inquiries.
  • Provided hands-on support at the front desk, delivering exceptional client service during peak periods or staff shortages.

Contracts Administrator

Onesteel Reinforcing
01.2009 - 01.2013
  • Coordinated full contract lifecycle: initial setup, system entry, ongoing administration, and project close-out.
  • Prepared and submitted tenders for major commercial and infrastructure projects, ensuring accuracy and compliance with timelines.
  • Managed weekly and monthly invoicing for major client accounts, working closely with accounts receivable to resolve outstanding payments.
  • Produced regular internal reports on contract performance, branch performance, and major account updates.
  • Created 6-month forecast reports to support strategic planning of steel supply across projects in the Southern Region.
  • Maintained and updated customer pricing matrices; served as regional trainer and go-to support for pricing matrix processes.
  • Provided key assistance to customers, responding to queries and offering timely, solutions-focused support.
  • Supported contract dispute resolution processes in collaboration with senior management and clients.
  • Entered new contracts and customer data into internal systems with a high level of accuracy and attention to detail.
  • Provided front desk and reception relief as required, maintaining professional and efficient communication.
  • Carried out additional administrative duties and office support tasks, including serving as a designated fire warden and certified first aid officer.

Billings Administrator

Linfox Linehaul
01.2007 - 01.2008
  • Processed weekly invoices for major customer accounts, ensuring accuracy and timely distribution.
  • Managed accounts payable for subcontractors, including invoice entry, reconciliations, and payments.
  • Responded to customer inquiries regarding billing and account matters, delivering clear and timely resolutions.
  • Processed credit notes and account adjustments in line with finance procedures.
  • Provided reception relief and carried out general administrative tasks as required.
  • Supported the successful migration from Roadrunner to SAP, including data transition, system testing, and staff training support.

Customer Service Administrator

Thycon Industries
01.2006 - 01.2007
  • Coordinated national maintenance contracts, including scheduling of engineers for preventative and routine maintenance checks.
  • Managed resource allocation to ensure efficient deployment of field staff and adherence to contract requirements.
  • Liaised with customers via phone and email, providing updates, scheduling support, and timely issue resolution.
  • Communicated with external contractors to arrange access, timing, and service requirements.
  • Handled invoicing and accounts receivable processes for maintenance services.
  • Maintained accurate data records, service logs, and contract details in internal databases.
  • Provided ongoing administrative support including database upkeep, document control, and reporting as required.

Temp Recruitment Consultant

Integrated Group
01.2006 - 01.2006
  • Drafted and published engaging job advertisements across multiple platforms to attract qualified candidates.
  • Conducted individual and group interviews to assess candidate suitability and match them to relevant vacancies.
  • Coordinated placements by aligning candidate availability and skills with client staffing needs.
  • Performed receptionist duties including answering and directing incoming calls, and welcoming clients and candidates.
  • Maintained candidate and client files, ensuring up-to-date records and compliance with agency policies.
  • Supported the office with general administration tasks including data entry, filing, and appointment scheduling.

Education

Advanced Diploma of Business - Legal Practice

Northern Melbourne Institute of TAFE
01.2005

VCE (Year 12) - undefined

Montmorency Secondary College
01.2003

VCE (Year 12) - Arabic

Mill Park High School
01.2003

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Highly developed customer service skills
  • Building relationships
  • Ability to identify problems & Develop strategies
  • Able to Implement processes & procedures affectionately
  • Analytic attention to detail
  • Quick learner who is eager to learn
  • Enjoy working with people / Team player
  • Self-Motivated and can work well independently
  • Highly developed interpersonal skills
  • Enjoy working in a fast paced environment
  • Enthusiastic can do attitude
  • Goal Orientated & Results driven

Certification

Advanced Diploma of Business (Legal Practice)

Timeline

Activator Coach and Program Coordinator

Bushido Alchemy Pty Ltd
06.2023 - Current

Finance and Events Manager

Wellness Leadership Academy
08.2016 - 06.2023

Administrations Manager (Co Owner)

Limitless Bodies Health Club
01.2014 - 01.2016

Contracts Administrator

Onesteel Reinforcing
01.2009 - 01.2013

Billings Administrator

Linfox Linehaul
01.2007 - 01.2008

Customer Service Administrator

Thycon Industries
01.2006 - 01.2007

Temp Recruitment Consultant

Integrated Group
01.2006 - 01.2006

VCE (Year 12) - undefined

Montmorency Secondary College

VCE (Year 12) - Arabic

Mill Park High School

Advanced Diploma of Business - Legal Practice

Northern Melbourne Institute of TAFE

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Camellia Elgayar