Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Delivery Product Owner
RACT Hobart
12.2019 - Current
Oversaw entire product deployments from vision and creation to rollout and delivery.
Owned and prioritized product backlog.
Focused on building critical features up front in order to identify constraints and technical challenges.
Analyzed customer feedback to identify areas for improvement.
Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Mentored local personnel on best practices and protocols to maximize productivity.
Coordinated with design and media teams to develop high-quality creative assets.
Senior Business Analyst
DPIPWE
01.2017 - 12.2019
Drafted several reports leading to significant change within key Divisions of DPIPWE resulting in project initiation
Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Liaise with stakeholders from all areas to aid to effective change management as well as the Project Management Framework,
Drafted Project Management documentation and tools for DPIPWE encouraging best practice in project management,
Create bespoke reporting mechanisms for project governance and Ministers, and
Project Manage Finance Project to update Finance1 credit card module.
Created data models to support decision-making processes.
Analyzed data to identify root causes of problems and recommend corrective actions.
Business Analyst
Central Queensland University
01.2012 - 01.2017
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Provided technical support for troubleshooting analytics and reporting issues.
Developed and implemented data governance policies and procedures.
Planned and implemented the adaption of the Student Management systems to complex teaching requirements for Language services department.
Developed reports and advice to CQU board meetings on the effectiveness of systems.
Analysed current procedures to improve the stability of systems as well as advised the business on methods to improve efficiency.
Improved data collection tools that reduced the data entry workload of TAFE staff to 10% of what it was.