Cameron Debruin
Bonbeach,VIC
Summary
- Accomplished Bakery Manager at Debruin's Bakery, renowned for exceptional customer service and conflict resolution. Leveraged team leadership and workflow management to enhance productivity and customer satisfaction. Proficient in KPI monitoring and problem-solving, ensuring operational excellence and continuous improvement.
- Globally certified Audi customer service representative. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Baker
Debruin's Bakery
08.2015 - 05.2022
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Lifted and moved items weighing over [Number] pounds using proper lifting techniques.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
- Effectively communicated with front-of-house staff to ensure seamless coordination and timely delivery of customer orders.
- Received positive feedback from customers on numerous occasions due to outstanding service and high-quality baked goods provided.
- Developed strong time management skills through prioritizing tasks during busy shifts for optimal productivity.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Audi Service Advisor
Zagame Automotive Group
05.2022 - 09.2024
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained up-to-date knowledge of product and service changes.
Bakery Manager
Debruin's Bakery
09.2024 - Current
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Effective conflict management
Education
High School Diploma -
Beaconhills College
Pakenham, VIC10-2019
Skills
- Customer service
- Conflict resolution
- Reliable and responsible
- KPI monitoring
- Problem-solving
- Team leadership
- Positive attitude
- Multitasking and organization
- Computer skills
- Excellent communication
- Workflow management
Accomplishments
Australian Rep Accomplished Track and Field Athlete. International level sprinter representing Australia multiple times. 2 x Oceania Champion. Multiple national medallist. Multiple Victorian titles.
Certification
Globally Certified Audi Service Advisor. Relating to premium customer service and conflict management.
Level 3 Baking Certificate
Timeline
Bakery Manager
Debruin's Bakery
09.2024 - Current
Audi Service Advisor
Zagame Automotive Group
05.2022 - 09.2024
Assistant Baker
Debruin's Bakery
08.2015 - 05.2022
High School Diploma -
Beaconhills College
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