Seeking a new opportunity & a new challenge to further develop skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Plumbing Manager
ACE Gutters
02.2020 - 07.2024
Day to day running of Ace Gutters Plumbing department
18 direct reports
Ensuring all staff are completing their tasks & maintaining cleanliness
Being an escalation point for customers, drivers and other stakeholders
Problem solving & strategising solutions for business, sales improvement & customer experience
Running monthly Toolbox meetings
Completing any safety topics, updating important notices
Monthly one on one reviews with staff to keep everyone on track
Site visits to large customers
Managed Drivers, logistics & deliveries
Forklift driver, packing and unpacking
Dispute resolution & sales enquiries
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed inventory control, cash control, and store opening and closing procedures.
Quotes for Roofing guttering and plumbing for Ace Gutters wide range of customers
Direct contact with Account managers, liaising with all other departments of ACE Gutters, ensuring customers deliveries were on time and in full
Attending monthly reviews with all other Managers within Ace Gutters
Presenting performance to the rest of the business Plumbing department.
Technical Sales Representative
Ace Gutters
02.2012 - 02.2020
Experienced Sales Representative, responsible for managing a large portfolio of Plumbing & Roofing customers, this was inclusive of Ace Gutters major customers and covering a specific territory
A strong track record in developing new business and increasing sales
Managing the company’s largest customers and exceeding their expectations
Developed and sustained relationships with the existing customer base & obtaining a large volume of new customers, building rapport as a personable and trusted representative of Ace Gutters
Prepared quotes and answered enquiries regarding products and services
Troubleshooting & escalations of orders, assisting customers with any requirement to their business
Monthly visits to all customers, cold calling new leads and attending sites to attract new business
Competitive with strategies and quotes ensuring customers were well maintained and felt valued.
Store Manager
Plumbers Supplies Co - Operative
08.2005 - 01.2012
Achieved & Exceeded Sales targets
Maintained relationships with Internal & External stakeholders
Developed Strong networks of customers & Sales Reps
Coaching & Developing staff
Stock reports, stock take, Inventory
Assisted with hiring, training and mentoring new staff members.
Site visits to large customers
Managed Drivers, logistics & deliveries
Forklift driver, packing and unpacking
Dispute resolution & sales enquiries
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Plumbers Supplies Co - Op
04.2002 - 08.2005
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Reviewed sales and gross profit report to assess company efficiency.
Mentored team members to enhance professional development and accountability in workplace.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervised day-to-day operations to meet performance, quality and service expectations.
Defined clear targets and objectives and communicated to other team members.
Launched quality assurance practices for each phase of development