Cameron Fox
Atherton,QLD
Summary
Hardworking and reliable professional with strong abilities in customer service and back office functions. Offers a flexible and diverse skill set, constantly seeking opportunities to learn and improve. Highly organized, proactive, and punctual team player.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Advisor
Atherton Automotive
Atherton, QLD
04.2023 - 09.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained records of customer interactions and transactions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Updated system with order specifics and customer details, preferences, and billing information.
Support Coordinator
Breakthru
Atherton/Cairns, QLD
03.2019 - 08.2022
- Collaborated with team members to identify and accomplish client and company objectives
- Identified and hired talented individuals bringing valuable skills and great experience to team
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness
- Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our service delivery
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service Advisor
Mareeba Toyota / Hansen Ford
Mareeba, QLD
11.2015 - 03.2019
- Answered phone calls and responded to questions and concerns
- Explained amount for expected services and provided detailed answers to customer questions
- Recommended additional, useful services to customers to increase overall sales
- Welcomed incoming individuals and ascertained needs by asking open-ended questions
- Researched coverages under warranties and determined requirements for coverage
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders
- Used knowledge of services to recommend additional products and offerings to customers
- Supervised monetary transactions and changes while coordinating logistics to verify service dates
- Updated customer accounts in computer system, submitted payments and changed personal details
- Produced repair and installation orders and updated master schedule with assignments.
Warehouse Manager
Mitre 10
Atherton, QLD
11.2012 - 11.2015
- Established and maintained good relations with customers, vendors and transport companies
- Planned and optimized warehouse work processes to improve fulfillment system efficiency
- Increased productivity through cross-training and thorough training of both current employees and new hires
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules
- Trained staff on material handling processes to reduce shipping times
- Generated warehouse shipping documents, packing lists and invoices
- Compiled, sorted and filed records of product orders, business transactions and other activities
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies
- Performed periodic inventory counts to assess inventory system accuracy and integrity
- Operated forklifts to fill or empty overhead spaces.
Customer Care Consultant
CGU Insurance
Adelaide, SA
06.2010 - 10.2012
- Documented customer correspondence in CRM to track requests, problems and solutions
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Enhanced client retention by driving product benefits and features and preferred supplier information delivery around client needs
- Achieved high sales percentage with consultative, value-focused customer service approach
- Processed customer account changes with proprietary software
- Delivered customer support to high call load each shift
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns
- Promoted product offerings to drive growth and exceed benchmarks.
New Vehicle Sales Consultant
GNB Autogroup
Darwin, NT
09.2008 - 07.2010
- Greeted customers at arrival to build positive relationships and discuss vehicles
- Responded to inquiries from potential customers via email and telephone
- Showcased vehicle features and took customers on test drives in local area
- Managed sales negotiations and financing options
- Educated customers about sales processes, warranty requirements and service standards
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files
- Checked purchased vehicles at delivery time for damage and completed remaining preparations
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices
- Scheduled automotive deliveries with vendors and customers
- Followed up with customers to build long-term relationships and successful referrals
- Maintained up-to-date database of sales contacts and customer information
- Explained differences between models to clients, comparing and discussing capabilities and features
- Collaborated with prospective customers over phone and email to schedule sales appointments
- Adhered to standards of quality and service and industry regulations.
Senior Sales Assistant
Trade Tools Direct
Tweed Heads, NSW
01.2007 - 06.2008
- Met incoming customers, learned about personal desires, needs and budget and provided information about available products and services
- Set up sales and delivery contracts, finalized paperwork and issued receipts for purchases
- Received and submitted cash, check and card payments for desired merchandise
- Determined customer and personnel availability to set up delivery or repair appointments
- Helped customers find specific products, answered questions and offered product advice
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Built and maintained relationships with peers and upper management to drive team success
- Fostered relationships with customers to expand customer base and retain business
- Answered incoming telephone calls to provide store, products and services information
- Monitored stock levels to facilitate restocking and replenishment of shelves.
Sales Manager
Officeworks
Multiple Locations, QLD
01.2000 - 01.2007
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Maintained professional network of potential clients and business opportunities
- Developed and implemented new sales strategies to update product lines
- Researched and communicated competitive activity to influence marketing plans and sales tactics
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Analyzed business and sales targets using critical problem-solving skills
- Created and maintained sales environment to support business objectives
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
- Tracked monthly sales to generate reports for business development planning.
Retail Salesman
Mcmahons Electrical
Atherton/Mareeba, QLD
12.1997 - 01.2000
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customers to determine level of assistance required
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Cross-sold products to boost overall sales purchases
- Used product knowledge to suggest items to match client needs
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Managed cash register operations using POS system and processed sales and returns
- Assessed conflicts and identified solutions for clients promptly
- Assessed floor displays to restock merchandise
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Atherton State High School
Atherton11.1997
Skills
- Leading Team Meetings
- Information Confidentiality
- Quality Assurance
- Work Planning and Prioritization
- Staff Training
- Records Management
- Teamwork and Collaboration
- Customer Service
- Verbal and Written Communication
- Budget Management
- Problem-Solving
- Continuous Improvement
- Microsoft Office Suite
- Coaching and Mentoring
- Schedule Coordination
- Regulatory Compliance
- Office Management
- Report Preparation and Analysis
- Staff Scheduling
- Multitasking and Organization
Certification
- Forklift Licensed
- Manual Open car
- EWP
References
- Joshua Trimble, 0437575038, Team Leader, Breaktru Atherton / Cairns
- Kristen Towers, 0438116163, Breakthru National Disability Employment Manager / QLD NDIS Manager
- Luke Micklewright, 0427579031, Fixed Operations Manager, Hansen Ford / Mareeba Toyota
Timeline
Service Advisor
Atherton Automotive
04.2023 - 09.2024
Support Coordinator
Breakthru
03.2019 - 08.2022
Service Advisor
Mareeba Toyota / Hansen Ford
11.2015 - 03.2019
Warehouse Manager
Mitre 10
11.2012 - 11.2015
Customer Care Consultant
CGU Insurance
06.2010 - 10.2012
New Vehicle Sales Consultant
GNB Autogroup
09.2008 - 07.2010
Senior Sales Assistant
Trade Tools Direct
01.2007 - 06.2008
Sales Manager
Officeworks
01.2000 - 01.2007
Retail Salesman
Mcmahons Electrical
12.1997 - 01.2000
High School Diploma -
Atherton State High School
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