Cameron Harris
Melbourne,VIC
Summary
Results-driven Warehouse Manager with extensive experience in operational leadership and team management. I utilise a ‘lead by example’ approach to foster collaboration and strong relationships. With a solid understanding of operational procedures and a commitment to occupational health and safety, I effectively communicate with stakeholders at all levels to align with business goals. My strong operational focus allows me to drive continuous improvement and enhance overall efficiency across the organization.
Overview
25
25
years of professional experience
Work History
Warehouse Manager
Ball & Doggett
01.2021 - Current
- As Warehouse Manager with 50 direct reports, I am accountable for operations including inventory management, order picking and dispatch coordination, ensuring efficient stock levels and timely deliveries
- My focus on safety includes regular audits and adherence to safety protocols, fostering a secure work environment
- Key responsibilities
- Inventory Management: Overseeing stock levels, performing regular stock audits, and ensuring accurate inventory records
- Order Picking and Dispatch: Coordinating the picking, packing, and dispatch of goods to meet customer orders and deadlines
- Logistics Coordination: Managing inbound and outbound shipments, optimizing delivery routes, and liaising with suppliers and carriers
- Staff Supervision and Training: Leading and motivating warehouse staff, conducting training to ensure efficiency, safety, and adherence to company policies
- Safety and Compliance: Enforcing safety standards, conducting safety audits, and ensuring compliance with health and safety regulations
- Warehouse Organization: Ensuring the warehouse is organized and equipment is well-maintained to improve operational efficiency
- Performance Monitoring: Tracking key performance indicators (KPIs) such as order accuracy, timeliness, and inventory turnover to drive continuous improvement
- Problem-Solving: Addressing operational issues and resolving challenges related to logistics, inventory, or staff
- Fire Warden: Leading fire drills and ensuring staff are trained in evacuation procedures and emergency protocols
- Successfully led the Victorian branch in a national rollout of a new Warehouse Management System (Oracle)
- This included testing/approval of a full data migration, organising stocktakes and streamlining of inventory management processes across two Victorian sites
- Developed an operational initiative to educate staff, including conducting presentations to internal teams such as Customer Service, Sales Representatives, Business Development Managers and Supply Teams to assist them to understand the changes to business procedures following the warehouse transition to Oracle
- Provided ongoing support to national operational teams including onsite RF gun training (up to 15 staff per session), remote support via Skype and the development of training materials to assist management in other states conduct their own training
Inventory Control Manager
Ball & Doggett
01.2018 - 01.2021
- As an Inventory Control Manager with over 15,000 SKU’s, I implemented control systems, and conducted cycle counts to ensure the highest level of inventory integrity while optimizing storage and replenishment
- I led a team to improve accuracy, reduce discrepancies, and enhance efficiency, ensuring compliance with company policies and safety standards
- Key responsibilities:
- Inventory Management: Overseeing the tracking, monitoring, and management of inventory levels
- Stock Audits: Conducting regular cycle counts to ensure accuracy and prevent discrepancies
- Process Optimization: Implementing and improving inventory control systems, processes, and workflows to enhance efficiency and reduce costs
- Inventory Reporting: Generating reports on inventory performance, stock levels, and discrepancies for senior management
- Team Leadership: Managing and training inventory control staff to maintain high accuracy and productivity
- Compliance and Safety: Ensuring inventory management practices adhere to company policies, industry standards, and safety regulations
- Problem Resolution: Addressing inventory issues, such as discrepancies or stockouts, and implementing solutions to minimize future occurrences
- Reduced stock issues by over 60% in 12 months by implementing a thorough investigative process before processing stock adjustments
- Led project teams to identify and implement process and IT improvements across warehouse operations
- Contributed to project teams beyond inventory management, assessing the impact on warehouse operations and mitigating risks to stock integrity and customer service
- Identified and organized training and development opportunities for the inventory control team and warehouse staff, including cross-departmental training to enhance business understanding
- Developed training materials and tools for stock control, operational processes, and IT system training, including Oracle RF guns
Internal Sales Supervisor
Ball & Doggett
01.2015 - 01.2018
- I led a team of customer service operators, ensuring KPI’s were met and providing coaching to improve performance
- I coordinated with other departments to streamline order processing and customer service, managed customer inquiries, and maintained relationships with key clients
- Key responsibilities:
- Supervised an internal sales team of 10 indirect reports, managing rostering, leave, and providing guidance on stock substitutions, pricing, delivery options, and customer issues
- Investigated and resolved customer complaints, coordinated special requests, and facilitated communication with the warehouse to address problems
- Managed the customer online ordering portal (iConsignment), processing stock top-ups, invoicing, and training customers on system usage both onsite and remotely
- Developed training materials and conducted training sessions for Victorian staff and customers on the iConsignment system
- Conducted customer presentations with the Sales Representative to promote the iConsignment system, resulting in a 25% increase in participation over two years
- Handled customer calls and emails regarding orders, deliveries, and invoices, providing product advice, answering technical queries, and arranging samples
- Engaged in switch selling and upselling to customers within the print industry
Furniture Upholsterer / Forklift Driver / Warehouse Supervisor
Ball & Doggett
01.2000 - 01.2015
Education
Certificate 4 - MSA40108
Manufacturing Technology
03.2017
Certificate 4 - MSA40311
Process Manufacturing
03.2017
Certificate 3 - TDT30102
Transport and Distribution
01.2009
Certificate 3 - Upholstery 2302AAA
Furnishing
06.2004
Skills
- Oracle
- Outlook
- AX Dynamics
- Word
- IConsignment
- Excel
- Skype
- PowerPoint
- Teams
- Microsoft D365
Education And Licenses
- Forklift license
- Medium Rigid licence
- Certificate 4 in Manufacturing Technology MSA40108, 03/31/17
- Certificate 4 in Process Manufacturing MSA40311, 03/31/17
- Certificate 3 in Transport and Distribution (Warehousing and Storage) TDT30102, 01/14/09
- Certificate 3 in Furnishing (Upholstery) 2302AAA, 06/01/04
Timeline
Warehouse Manager
Ball & Doggett
01.2021 - Current
Inventory Control Manager
Ball & Doggett
01.2018 - 01.2021
Internal Sales Supervisor
Ball & Doggett
01.2015 - 01.2018
Furniture Upholsterer / Forklift Driver / Warehouse Supervisor
Ball & Doggett
01.2000 - 01.2015
Certificate 4 - MSA40108
Manufacturing Technology
Certificate 4 - MSA40311
Process Manufacturing
Certificate 3 - TDT30102
Transport and Distribution
Certificate 3 - Upholstery 2302AAA
Furnishing
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