Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Fulfilled Click and Collect orders making sure that they were always ready in time for the customer to collect.
Assisting customers with carrying items to their vehicles if they felt they were unable to.
Making sure that all shelves were stocked correctly and neat, rearranging and moving items around if they were in the incorrect position.
Putting up advertisement for special offers moving all items to the front of the store to try and sell more of this product and making sure that the product is presented well to attract potential customers.
Delivery Driver
Ocado
Bicester, UK
09.2023 - 04.2024
Delivered packages to customer doorsteps and business offices, sometimes I would assist in the unpacking of the groceries to help certain customers who may be unable to take such action for example if they were elderly or disabled.
Completed on-time deliveries by ensuring that I was early to work so I could get off on my route early, if I was running too early to a customer I had to make sure to call them in advance to make sure that it was okay to complete the delivery ahead of their allocated slot.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Budweiser Drinks Dispense Apprentice
Budweiser
11.2022 - 09.2023
This job has massively improved my skills on the tools and in a workplace environment, I’ve become better at being customer facing/ general people skills
More knowledgeable on H&S due to working in potentially dangerous environments and confined spaces, where health and safety and the risk assessments we complete are key to ensuring we’re working to a safe standard and that neither my colleagues or I will be at risk
It’s been handy learning all of the things that I have to work on, on a daily basis and the ins and outs of how drinks dispense works
It’s also made me a much cleaner and neater worker, setting a high standard for the work I complete and if I make mistakes knowing that I can learn from them and always having the confidence to rectify it.
Plumbing Apprentice
05.2021 - 08.2021
Whilst working as an apprentice I worked exclusively on building sites doing all of the first fix works, my main responsibilities were to solder copper pipes together for my colleague to install them and work on plumbing any plastic piping in and clipping it up, I did do second fix very rarely and was more taken to the responsibility that came within that role I learned a fair share of health and safety regulations whilst on site and it built up my confidence massively working around a large group of people.
Warehouse Packer
XPO Logistics
Banbury, UK
01.2020 - 07.2020
Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Packed, weighed and shipped items per customer specifications.
I worked in multiple areas of the warehouse involving picking and packing, but also goods in/out in which I unloaded and loaded trucks, ensuring that everything going in and out was to order and without any damage.
Labourer
08.2019 - 09.2019
This job was only a temporary role assisting in the construction of a small hut in a back garden, my main responsibilities were involved in mixing cement, carrying and organizing equipment and tools he required to make his job easier.