Cameron Lithgow
Adelaide,SA
Summary
Successful hospitality professional with experience in a wide array of sectors within the industry. Highly effective communicator adept at enhancing guest experiences through attentive service and personalized service. Demonstrated expertise in conflict resolution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Coordinator, Indian Pacific
Journey Beyond
06.2023 - 04.2025
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with key suppliers, maintaining open lines of communication to promote loyalty and retention.
- Provided direction and guidance to internal teams in order to achieve targets.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
Journey Manager
Journey Beyond
05.2021 - 06.2023
- Delivering outstanding Guest Experience to achieve key NPS targets
- Leading and mentoring a crew of 40 staff
- Managing wage budgets and workflows across the train to meet labor budget targets
- Accurate reporting and communication across all aspects of the train Journey
Guest Experience Manager
Journey Beyond
01.2020 - 01.2021
- Ensuring all guests have the best possible experience whilst on-board
- Managing staffing hours to meet budget targets
- Conflict resolution
- Accurate reporting
Hospitality Attendant
Journey Beyond
01.2016 - 01.2020
- Journey Mentor – introducing new on train crew to the Hospitality Attendant role, training in correct procedures and service sequences, ensuring they feel comfortable in their new environment
- Bar attendant - Responsible Service of Alcohol, constant interaction with guests, cash handling
- Hospitality Attendant – guest focused approach, able to work within an ever-changing environment, working strongly and closely with other crew members
Guest Services Agent
Majestic Roof Garden Hotel
01.2014 - 01.2017
- Providing an efficient check-in and check-out service to guests
- Assist guests with concierge, porter and valet services
- Accurate cash handling and use of EFTPOS system
Food & Beverage Supervisor
Majestic Roof Garden Hotel
01.2012 - 01.2017
- Supervisory shifts, including service to guests, supervising team members, dealing quickly and efficiently with any problems that may arise, accurate cashing up at the conclusion of service
- Table service to dining guests, accurate order taking and processing through POS, coffee making.
- Administration tasks, including rostering, stock ordering, accurate stock-taking
Education
Bachelor of Arts - Writing and Creative Communication
University of South Australia
Adelaide01.2013
Skills
- Teamwork and collaboration
- Customer service
- Proficient in Microsoft Office
- Incident reporting
- Team leadership
- Supplier relationship management and development
Personal Attributes
- Effective communicator: strong communication skills, able to successfully adapt different communication styles when working with different colleagues and staff members.
- Flexible and adaptable: comfortable in changing environments, able to adjust to any situation.
- Honest and reliable: strong personal ethics that ensure all tasks undertaken are completed in an honest and dependable manner
Certification
Responsible Service of Alcohol
HLTAID001 Provide cardiopulmonary resuscitation
HLTAID002 Provide basic emergency life support
HLTAID003 Provide first aid
Timeline
Operations Coordinator, Indian Pacific
Journey Beyond
06.2023 - 04.2025
Journey Manager
Journey Beyond
05.2021 - 06.2023
Guest Experience Manager
Journey Beyond
01.2020 - 01.2021
Hospitality Attendant
Journey Beyond
01.2016 - 01.2020
Guest Services Agent
Majestic Roof Garden Hotel
01.2014 - 01.2017
Food & Beverage Supervisor
Majestic Roof Garden Hotel
01.2012 - 01.2017
Bachelor of Arts - Writing and Creative Communication
University of South Australia
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