Cameron Marshall
Goulburn
Summary
Worked for the KFC Franchise bringing forth several years of industry experience and expertise in managing staff and restaurant functions. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Experienced in team building and leading in a positive environment. Dedicated to identifying customer needs and delivering effective solutions to all problems.
Committed to utilizing my skills to further the mission of a company. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Operations Assistant
Hidrive
11.2023 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimise performance.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Increased production output by implementing effective time management techniques and prioritising tasks accordingly.
- Assisted with the production of over 2000 canopies to companies such as Telstra and NBN.
Bartender
Goulburn Workers Club
09.2022 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Restaurant Team Member
Roadhaven Cafe
05.2022 - 08.2022
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Recorded orders by answering customer questions and entering requests in system.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Fast Food Team Member
Hungry Jacks
10.2021 - 05.2022
- Taking customers orders through a headset or counter and using a POS system to input the orders
- Cooking and preparing orders in a fast manner and wrapping or boxing them neatly for packing
- Cleaning and disinfecting all cooking items, front counter/ coffee machine, benches and POS systems
- All proper procedures when cleaning, cooking and serving making sure everything is done properly and done well.
Picker Packer
Coles Distribution Center Goulburn
11.2020 - 03.2021
- Operating automated voice picker and MHE
- Picking and packing orders ranging in sizes from 20 items to 350+ items
- All ranging in different weights and sizes
- Following all Safety guidelines and Protocols, ensuring when lifting, squatting and driving is safe and correct
- Also following when spills, crashes and accidents occured.
- Pulled orders quickly to maintain demanding productivity goals.
Team member and Assistant Restaurant Manager
KFC, Goulburn
10.2017 - 07.2020
- Assisted the Restaurant Manager with all daily tasks, and independently handled projects and customer concerns as well
- Helped to train waitstaff and kitchen staff on proper restaurant procedures
- Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products
- Constantly made an effort to promote the restaurant name and mission in the local community and at related events
- Worked as a team member with other restaurant professionals to ensure satisfied customers.
Education
Bachelor of Information Technology -
La Trobe University
Melbourne, VIC03-2028
High School Diploma -
Mulwaree High School
Goulburn, NSW12.2018
Skills
- Critical Thinking And Problem Solving
- Teamwork
- Adaptability
- Fast Learner
- Excellent Customer Service Skills
- Ability To Work In a Team
- Leadership Skills
- Time Management
- Ability To Work Under Pressure
- Strong multitasking
- Customer service
- Highly reliable
- Clear and effective communication
- Patience and tolerance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Assistant
Hidrive
11.2023 - Current
Bartender
Goulburn Workers Club
09.2022 - 11.2023
Restaurant Team Member
Roadhaven Cafe
05.2022 - 08.2022
Fast Food Team Member
Hungry Jacks
10.2021 - 05.2022
Picker Packer
Coles Distribution Center Goulburn
11.2020 - 03.2021
Team member and Assistant Restaurant Manager
KFC, Goulburn
10.2017 - 07.2020
Bachelor of Information Technology -
La Trobe University
High School Diploma -
Mulwaree High School
Certification
Responisible Service of Alcohol (RSA)
Resposible Conduct of Gambling (RCG)
LF Liscence
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