Cameron McGregor Dey
Brisbane,QLD
Summary
Having worked in many areas of sales and customer service, I am confident that I will be a valuable addition to any company. Ideally I would like to find a role that will allow me to grow into a leadership position.
Overview
20
20
years of professional experience
Work History
Appointment Setter Part Time
Education Support Programmes
04.2024 - 10.2024
- Calling teachers and heads of departments to arrange a demonstration of a literacy and numeracy programme smart labs
Customer Service Specialist
Australia Post
06.2023 - 02.2024
- Taking inbound enquires for many things that Australia post does.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
Appointment Setter
Self-employed
05.2022 - 06.2023
- Working as an appointment setter on contract basis for solar assessments
- Cold calling a database of home owners to generate interest in solar and arrange for an in home consultation
- Scheduling appointments, confirming appointments and following up on call backs.
Sales Representative
Solar Service Guys
07.2021 - 05.2022
- Being the first point of contact for all sales related enquiries
- Design and present new solar packages for all states
- Provide after sales support and general customer service
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage.
Sales Representative
Licence2build
12.2019 - 08.2020
- Calling warm leads to discuss business options
- Educating workers in all areas of the construction industry, on detailed licencing requirements and legislation specific to their widely varied role
- Advising on best course of action to obtain desired license
- Working with clients to gather and prepare documents and information for the application process
- Manage a list of potential and existing clients with regular follow ups to advise on the progress of their licencing application.
Client account manager
Australian Property Advisory Service
02.2015 - 11.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Financial Advisor
Protect Ensure
05.2014 - 02.2015
- Seeking out new potential clients over the phone
- Conducting fact finds to determine clients financial and insurance objectives
- Presenting a Statement of Advice to outline financial recommendations
- Following up with existing clients to update insurance needs.
Contractor
ManpowerGroup
08.2010 - 10.2012
- Working at IBM supporting mobile devices as Level 1 technical support
- High volume call centre environment, with a strong emphasis on customer satisfaction
- First point of contact for customers seeking technical support with a range of mobile devices
- Meeting various call centre KPI's
- Mentoring new staff and providing feedback
- Small amount of sales element
Business Development Manager
Web Central
04.2008 - 03.2010
- Inbound/outbound selling to customers of multiple online business applications and web hosting packages
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Responding to customer emails
- Following up with after sales work
- General customer service
Inbound customer service
Commonwealth Bank
05.2007 - 04.2008
- Assisting customers with account enquiries on home loan products
- Cross selling / up selling of multiple banking products
Inbound Customer Service Representative
Australian Administration Services
03.2005 - 05.2007
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
Education
Diploma in Financial Planning -
Australis College
01.2015
Skills
- Sales
- Microsoft office
- Sales force
- Customer service
- Financial planning
- Appointment Setting
- Solar Energy Sales
- Computer Literacy
- CRM Software
Timeline
Appointment Setter Part Time
Education Support Programmes
04.2024 - 10.2024
Customer Service Specialist
Australia Post
06.2023 - 02.2024
Appointment Setter
Self-employed
05.2022 - 06.2023
Sales Representative
Solar Service Guys
07.2021 - 05.2022
Sales Representative
Licence2build
12.2019 - 08.2020
Client account manager
Australian Property Advisory Service
02.2015 - 11.2019
Financial Advisor
Protect Ensure
05.2014 - 02.2015
Contractor
ManpowerGroup
08.2010 - 10.2012
Business Development Manager
Web Central
04.2008 - 03.2010
Inbound customer service
Commonwealth Bank
05.2007 - 04.2008
Inbound Customer Service Representative
Australian Administration Services
03.2005 - 05.2007
Diploma in Financial Planning -
Australis College
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