Lola O'Brien
Roma
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mitre 10
07.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Hair Salon Assistant
Hair FX
01.2022 - 01.2023
- Offered exceptional service and support to walk-in and scheduled customers.
- Increased salon revenue by upselling additional services such as conditioning treatments or product purchases during client interactions.
- Answered telephone calls to provide information and schedule new appointments.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
Education
Year 11
St Johns Catholic School
Roma12-2026
Skills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Payment processing
Timeline
Customer Service Representative
Mitre 10
07.2024 - 11.2024
Hair Salon Assistant
Hair FX
01.2022 - 01.2023
Year 11
St Johns Catholic School
Similar Profiles
Adam BowaterAdam Bowater
Snr Truck Driver at Porters Mitre 10 Trade CentreSnr Truck Driver at Porters Mitre 10 Trade Centre
Kai FossiloKai Fossilo
Retail Worker at Mitre 10Retail Worker at Mitre 10
Ian DavisIan Davis
Customer Service Cashier at Wills and co Mitre 10Customer Service Cashier at Wills and co Mitre 10
Alexandra HurndellAlexandra Hurndell
Checkout Operator at Mitre 10 MegaCheckout Operator at Mitre 10 Mega
Glenn AndersonGlenn Anderson
Managing Director at GPA Electrics Pty Ltd T/as Roma Electrical & AirManaging Director at GPA Electrics Pty Ltd T/as Roma Electrical & Air