Cameron Picton
Brisbane,QLD
Summary
Tertiary-qualified, strongly skilled and customer- and performance-oriented professional with over 7 years experience in a la carte industry. Skilled in sales, excellent interpersonal communication skills, teamwork skills, wine knowledge, food knowledge and technical service skills.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Sommelier
Wineologoy
Brisbane, QLD
11.2023 - Current
- Passionate about learning and committed to continual improvement of wine knowledge and skills.
- Working well in a small team setting, providing support and guidance to other staff regarding wine.
- Liaising with clientele about 96 wines by the glass which change weekly. Helping clientele to decide on boutique wines by the bottle.
- Providing strong customer service and driving daily value add-on sales by taking clientele through a diverse range of wine tastings.
Senior Waiter
Nineteen At The Star
02.2021 - 04.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and return-clientele.
Head Waiter
Ciccheti Restaurant
11.2016 - 02.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Expert knowledge of Italian wine regions and wine varietals.
Restaurant Manager
Tukka Restaurant
08.2014 - 10.2016
Senior Waiter
Malt Dining
02.2013 - 04.2014
Waiter
Brent's Dining
09.2011 - 02.2013
Education
Bachelor of Business - Business Economics
University of Southern Queensland
Brisbane, QLD03.2023
Masters of Analytics - Data Analytics & Statistics
Monash University
Online, VIC 08.2023 - Current
WSET - Level 2 - Wine
Bacchus Academy
Brisbane 01.2024 - Current
Responsible Service of Alcohol -
Galaxy Training Australia
Online2021
Skills
- Confident & Positive Attitude
- Strong Technical Waiter Skills
- Expert Wine Knowledge
- High-Volume Dining & Organisation Skills
References
David Grant (Wineology Venue Manager) - 0429 837 202
Bryan Wells (Tukka Owner) - 0413 931 901
Luca Glacomin (Cicchetti Owner) - 0456 600 523
Timeline
WSET - Level 2 - Wine
Bacchus Academy
01.2024 - Current
Assistant Sommelier
Wineologoy
11.2023 - Current
Masters of Analytics - Data Analytics & Statistics
Monash University
08.2023 - Current
Senior Waiter
Nineteen At The Star
02.2021 - 04.2022
Head Waiter
Ciccheti Restaurant
11.2016 - 02.2019
Restaurant Manager
Tukka Restaurant
08.2014 - 10.2016
Senior Waiter
Malt Dining
02.2013 - 04.2014
Waiter
Brent's Dining
09.2011 - 02.2013
Bachelor of Business - Business Economics
University of Southern Queensland
Responsible Service of Alcohol -
Galaxy Training Australia
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