Cameron Pugh
Campbelltown,NSW
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
Forklift Operator
3PC
Erskine Park, NSW
08.2025 - Current
- Cargo unloading
- Forklift Operations
- Safety Compliance
- RF Scanner/Order Picking
- Product Staging
- Quality Assurance
Project Assistant
HD Contracting
Birmingham, Alabama
01.2023 - 08.2024
- Provided administrative support to the project team including scheduling meetings, coordinating travel, ordering supplies.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Developed processes and procedures to ensure efficient workflow of projects.
- Organized and maintained project documents and records.
- Met schedule and deadlines by ensuring that work was completed efficiently.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Produced thorough, accurate and timely reports of project activities.
- Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
- Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
- Performed research related to projects as requested by the Project Manager.
- Identified project needs by reviewing project objectives and schedules.
- Assisted with coordination of daily activities for projects.
- Conferred with project personnel to identify and resolve problems.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
General Manager
Chipotle Mexican Grill
Cullman, Alabama
05.2020 - 01.2023
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised employees through planning, assignments, and direction.
- Oversaw product development initiatives from concept through completion stages.
- Created schedules and monitored payroll to remain within budget.
- Developed service and sales strategies to improve retention and revenue.
- Tracked monthly sales to generate reports for business development planning.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Guided management and supervisory staff to promote smooth operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant General Manager
Shrimp Basket
Cullman, Alabama
02.2019 - 03.2020
- Resolved problems or concerns to satisfaction of involved parties.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved conflicts among employees in an effective manner.
- Created detailed reports on weekly and monthly revenues and expenses.
- Assisted with kitchen preparation during peak times as needed.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Established policies for cash handling procedures to maximize security measures.
Education
Associate of Applied Science - Hotel, Motel, And Restaurant Management
MGCCC
Gulfport, MS05-2016
High School Diploma -
Abeka Academy
Pensacola, Florida11-2013
Skills
- Effective communication
- Inventory management
- Project coordination
- Quality assurance
- Market research
- Regulatory compliance
- Customer relationship management
- Staff training
- Operational strategy
- Conflict resolution
- Process improvement
- Problem solving
- Team leadership
- Attention to detail
- Time management
- Employee schedule management
- Operations management
- Organization and prioritization
- Conflict resolution techniques
- Inventory control and record keeping
- Business operations expertise
- Employee recruitment expertise
- Point of sale (POS) system operation
- Staff management
- Labor and food cost control
- Kitchen equipment operation and maintenance
- Employee retention
- Project management
- Process development
- Client relationship management
- Operational performance
- Training and mentoring
- Team collaboration
- Utility tracking
- Safety compliance
- Work flow planning
- Forecasting
- Schedule management
- Web design
- E-commerce design
- Brand management
- Social media marketing
- CRM software
- Data analysis
- Forklift operation
- RF scanner
Personal Achievements
- I have travelled the world, totalling 28 countries and 7 continents
- On my travels I have been apart of several disaster relief and humanitarian trips.
- In my career I have been apart of 12 successful restaurant openings across two companies, as well as being on the restaurant support team for new and struggling restaurants within the company.
- When I swapped careers from restaurant management to fiber internet project management, I was able to take the skills I had learned and transfer them into my new field. During this time I also partnered with the project manager to start a company. This was an app and website, online auction site to help generate revenue for our company during times when contracts were slow.
References
Hugo Tejera: Ph. 1-256-604-7995 Whatsapp
Hugotejera@hdcontracting.org
Timeline
Forklift Operator
3PC
08.2025 - Current
Project Assistant
HD Contracting
01.2023 - 08.2024
General Manager
Chipotle Mexican Grill
05.2020 - 01.2023
Assistant General Manager
Shrimp Basket
02.2019 - 03.2020
Associate of Applied Science - Hotel, Motel, And Restaurant Management
MGCCC
High School Diploma -
Abeka Academy